Dbrand Apologizes for ‘Terrible Response’ to Nintendo Fans Over Switch 2 Case Complaints
▼ Summary
– Dbrand apologized for initially dismissing customer complaints about its Killswitch case for Nintendo Switch 2, which weakens the Joy-Con 2’s magnetic connection.
– Customers reported the Joy-Con 2 detaching easily when the console is held in specific ways, supported by videos demonstrating the issue.
– Dbrand initially claimed the problem was rare, suggesting it only occurred under extreme conditions and was exaggerated by users.
– After backlash, Dbrand acknowledged the issue, apologized for its tone, and promised replacement Joy-Cons and a redesigned Killswitch case.
– The company admitted its original response was poorly handled and is working on a solution to prevent future detachment issues.
Dbrand has issued a public apology after facing backlash for its dismissive response to customer complaints about its Killswitch case for the Nintendo Switch 2. The company initially downplayed concerns that the case’s padding weakens the magnetic connection between the console and its Joy-Con 2 controllers, leading to unintended detachments.
Customers had shared videos demonstrating the issue, showing how the controllers could easily come loose when the console was held at certain angles. Dbrand’s first response, posted on Reddit, argued that the problem was exaggerated, claiming internal tests and feedback from developers and reviewers didn’t reveal widespread issues. The company even mocked the scenario, suggesting users would have to hold the console in an unnatural way for detachment to occur.
However, the backlash was immediate. Fans criticized the tone of the response, comparing it to Apple’s infamous “you’re holding it wrong” defense during the iPhone 4 antenna controversy. Realizing the misstep, Dbrand backtracked, admitting its initial statement was “spectacularly terrible.”
In a follow-up post, the company acknowledged that customers should be able to hold their Switch 2 however they prefer without worrying about controller detachment. Dbrand also confirmed it’s working on a redesigned version of the Killswitch case with an improved retaining lip to prevent the issue entirely. Additionally, the company promised replacement Joy-Con for affected customers while it finalizes the new design.
The revised response has been met with cautious optimism from fans, though many still expressed frustration over the initial handling of the situation. Dbrand’s willingness to course-correct highlights the importance of listening to customer feedback, especially when a product doesn’t meet expectations.
An update on the redesigned Killswitch case is expected next month, with the company aiming for a solution that ensures a secure fit under all conditions. For now, the apology and commitment to improvements have at least begun to mend the relationship with disappointed Switch 2 owners.
(Source: IGN)
