Topic: customer feedback importance

Dbrand Apologizes for 'Terrible Response' to Nintendo Fans Over Switch 2 Case Complaints

Dbrand apologized after backlash over its dismissive response to customer complaints about the Killswitch case for the Nintendo Switch 2, which was found to weaken the Joy-Con 2's magnetic connection. The company initially downplayed the issue, mocking customer concerns, but later admitted its re...