Topic: multimodal interactions
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AI to Resolve Half of Service Calls Within 2 Years, Survey Finds
Artificial intelligence is projected to handle half of all customer service inquiries within two years, driven by the need for efficiency, cost reduction, and improved user experiences. Despite benefits like reduced costs and faster resolutions, AI adoption faces challenges including security con...
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Multimodal Search: The Future of SEO & Marketing Funnels
The marketing funnel has evolved into a complex, nonlinear journey, with consumers engaging across multiple platforms (e.g., social media, AI assistants, forums) before making decisions, rendering traditional tracking methods outdated. Multimodal search is reshaping discovery, as users blend text...
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