Topic: predictive intelligence
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Social-First Brands: The New Culture and Strategy
A significant gap exists between consumer social media feedback and corporate action, with only 31% of consumers believing companies effectively listen and act, which social-first brands aim to bridge by using social media as a core business intelligence system. Social-first brands are defined by...
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AI-Powered Guest Experience Launches Across Hotel Group
A major hotel group is implementing an advanced AI platform to transform guest interactions and daily operations, starting with a full rollout after a successful trial in Dubai. Guests will use an AI-driven concierge service via smartphones for tasks like ordering room service and booking tours, ...
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