Topic: internal systems consolidation ai

Sort by: Relevance | Date
  • Klarna CEO: VIP Customers to Get Human Support
    June 4, 2025
    70%

    Klarna CEO: VIP Customers to Get Human Support

    Klarna's CEO announced plans to offer premium human customer support alongside AI automation, positioning human interaction as a VIP service while automating routine tasks. AI implementation reduced Klarna's workforce by 2,500 employees over two years, cutting costs but reinvesting savings into e...

    Read More »

Related Topics

ai implementation customer support (1) workforce reduction reinvestment (1) premium human customer service (1) engineering roles hybrid skill sets (1) ai financial fraud digital safeguards (1) potential ipo (1) ceos personal views eu uk (1)