Topic: ai implementation customer support

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  • Klarna CEO: VIP Customers to Get Human Support
    June 4, 2025
    95%

    Klarna CEO: VIP Customers to Get Human Support

    Klarna's CEO announced plans to offer premium human customer support alongside AI automation, positioning human interaction as a VIP service while automating routine tasks. AI implementation reduced Klarna's workforce by 2,500 employees over two years, cutting costs but reinvesting savings into e...

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