Sky Live Shuts Down in December: Refunds & Free Subscriptions Offered
▼ Summary
– Sky Live cameras will permanently stop working on December 4, 2025, for all current users.
– The camera launched in 2023 as a companion to Sky Glass TV, offering features like motion-controlled gaming and Zoom calls.
– Sky is refunding all customers who purchased Sky Live, whether they paid upfront or monthly.
– Sky attributes the shutdown to refocusing investments on more popular products and services, citing gaming as the most used feature.
– Customers can return their Sky Live camera to Sky using a prepaid label or recycle it at an electrical recycling center.
Sky has officially announced that its Sky Live camera accessory will cease all functionality on December 4, 2025. This means the device, which was designed to enhance the Sky Glass TV experience, will no longer operate beyond that date. All customers who purchased the camera, whether they paid upfront or in monthly installments, will receive a full refund for the amount they have paid so far. Additionally, Sky is offering a complimentary 12-month subscription to the Mvmnt fitness app as a goodwill gesture, though this version will not include motion-tracking features.
Originally launched in 2023, Sky Live aimed to transform the television into a versatile hub for fitness coaching, motion-controlled gaming, multi-household screen sharing, and Zoom video calls. Despite its innovative approach, the hardware was exclusive to Sky Glass, limiting its potential user base from the start. Market analysts suggest this exclusivity contributed to lower-than-expected adoption rates, making the decision to discontinue the product less surprising.
When asked about the shutdown, Sky described the project as an ambitious endeavor that provided valuable insights for future product development. The company emphasized that gaming emerged as the most popular feature, leading them to expand game offerings on Sky Glass and Sky Stream platforms. Moving forward, Sky plans to concentrate its resources on delivering faster technology, compelling content, and exceptional customer service.
Refunding customers is a notable step, especially considering the Sky Live camera’s initial price of £290 for an outright purchase or £6 per month. Anyone still making payments will have those payments halted and receive a refund for all previous contributions. Sky is also encouraging users to return their cameras using a prepaid shipping label or to responsibly recycle the device at a local electronics recycling facility.
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(Source: techradar)