Topic: service quality
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Craft PPC Reports Your Clients Will Actually Read
Effective PPC reporting is about strategic communication and clarity, which strengthens client relationships more than just presenting raw data, by avoiding overwhelming formats. A strong report is built on three pillars: simplicity through focusing on relevant KPIs for the decision-maker, insigh...
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Ghana and Togo Launch Telecom Talks to Boost Border Coordination
Ghana and Togo have begun a three-day meeting in Accra to enhance cross-border telecommunications coordination and improve service quality along their shared border. Key regulatory officials from both nations emphasized the importance of bilateral cooperation for effective spectrum management and...
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stc & Huawei Launch Self-Optimized Networks to Boost Saudi Digital Shift
Saudi Arabia's stc has partnered with Huawei KSA to deploy Self-Optimized Networks (SON), aligning with Saudi Vision 2030 to modernize the nation's telecommunications infrastructure. The initiative uses artificial intelligence to enable real-time network self-configuration and self-healing, enhan...
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Airtel Chad Invests $90 Million to Supercharge Network Quality
Airtel Chad is investing $90 million to upgrade its telecommunications infrastructure in response to regulatory pressure and customer complaints about poor service quality. The multi-phase plan includes immediate network enhancements, fibre expansion to key towns, and a core network overhaul, wit...
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Qatar Suspends Talabat for 1 Week Over Consumer Rights Breach
Qatar's Ministry of Commerce and Industry suspended Talabat for one week due to verified breaches of consumer protection regulations, including misleading product information and improper payment collection. The suspension was based on violations of specific articles in consumer law, prompting ad...
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Dubai to Measure Government Workforce Productivity in Phases
The Dubai government is launching a phased workforce productivity measurement system to enhance service delivery and operational efficiency by evaluating performance against metrics like workforce size, salaries, and hours worked. Key entities involved include the General Secretariat of the Execu...
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UAE Launches AI HR Assistant to Boost Government Efficiency
The UAE has introduced an AI-powered HR assistant to modernize its federal workforce, enhancing efficiency and service delivery across government departments. Developed by FAHR, the system automates 80% of HR self-services, offers 108 services, and is expected to save 170,000 working hours annual...
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