Topic: operational efficiency
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Aveva's AI and Data Vision Powers Mining's Decarbonization
The mining industry is transforming through data and AI, with Aveva's platform enabling smarter decisions that cut emissions and boost productivity, delivering both financial and environmental benefits. Aveva addresses mining's unique data challenges by helping companies build a solid data founda...
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OutSystems Agent Workbench Now Available for Enterprise AI
OutSystems has launched the Agent Workbench, a platform enabling businesses to create and manage intelligent AI agents for use across departments, data, and workflows, with early users reporting efficiency gains and faster AI adoption. The platform addresses key challenges in AI agent development...
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NiCE Customers Lead CX AI Adoption, Transforming Experiences
Businesses are using CX AI technology to significantly reduce customer wait times, improve service quality, and enhance employee effectiveness in interactions. Companies like PayPal, Fairstone, and FedPoint have implemented AI solutions to automate processes, boost customer engagement, and achiev...
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SOTI's New Mobile Tech Revolutionizes Transportation & Logistics
Mobile device downtime in the transportation and logistics industry causes significant operational delays, with Australian workers losing an average of 16 hours monthly due to device or application failures. SOTI has upgraded its SOTI ONE Platform to minimize disruptions, introducing features lik...
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Klarna Hits $1M Revenue Per Employee With AI Efficiency Boost
Klarna achieved $1 million in revenue per employee by leveraging proprietary AI systems, replacing third-party tools and reducing human labor. AI-driven customer service saved significant costs, handling most inquiries, though live agent support was reintroduced after feedback. Klarna's automatio...
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SKY Perfect Upgrades Playout-to-Delivery with Harmonic
SKY Perfect JSAT has partnered with Harmonic to upgrade its broadcast infrastructure using Harmonic's software-based XOS Advanced Media Processor, aiming to improve video quality and explore new revenue opportunities. The collaboration leverages Harmonic's cloud-native technology, which integrate...
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Coles Boosts Retail with AI and OpenAI Partnership
Coles is the first major Australian supermarket to implement ChatGPT Enterprise at scale, aiming to enhance corporate team efficiency and personalize customer interactions through generative AI. The company is deploying the GPT-5 model internally for tasks like compliance and idea generation, wit...
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Rackspace Unveils 2025 Sustainability Report
Rackspace Technology released its 2025 Sustainability Report, detailing progress toward net-zero emissions and alignment with UN Sustainable Development Goals, including a 10% reduction in total emissions from 2023 to 2024. The company's greenhouse gas reduction targets are validated by the Scien...
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Abu Dhabi Boosts Energy Innovation with AI Partnership
Abu Dhabi is accelerating AI adoption in its energy sector through a strategic partnership between the Department of Energy and Mohamed Bin Zayed University of Artificial Intelligence, aiming to drive innovation and enhance operational performance. The collaboration will focus on developing AI to...
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Brennan & NiCE Launch Advanced Cloud Contact Center Solutions
Brennan has implemented NiCE CXone Mpower, transitioning from outdated on-premises telephony to a cloud-native platform to enhance operational efficiency and customer service. The new system has delivered measurable improvements, including better platform stability, higher agent productivity, and...
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Sarmad Launches Thamar to Simplify Saudi Investor Services
Sarmad has launched thamar, a digital platform designed to modernize investor services for asset management firms in Saudi Arabia, aligning with Vision 2030 to enhance financial digitization. The platform streamlines operations by connecting asset managers with distributors, digitizing workflows,...
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Coro 3.6: Simplify Operations for Resource-Strapped SMBs
Coro has launched Coro 3.6, an AI-driven security platform designed to help small and medium-sized businesses strengthen cybersecurity without needing extensive IT resources. The platform integrates all security functions into a unified system, automatically analyzing and correlating threats to r...
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IFS Loops: Deploy Agentic AI Digital Workers to Accelerate Operations
IFS has expanded its Loops platform with 10 Digital Workers featuring 50 agentic skills to automate operational tasks, with plans to reach 100 skills by December 2025 across various industries. These Digital Workers handle complex workflows autonomously, integrating with enterprise systems to pro...
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Dubai Customs Debuts AI Platform for Real-Time Customer Feedback
Dubai Customs has launched an AI-powered "Voice of Customer" platform to instantly collect and analyze client feedback, reducing manual tasks and improving customs processing efficiency. The platform uses predictive analytics to monitor customer attitudes in real-time and transforms feedback from...
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e& UAE Teams with Huawei to Launch AI-Powered 5G-Advanced Network
e& UAE has partnered with Huawei to integrate advanced AI into its 5G-Advanced core network, aiming to enhance customer experience and operational efficiency across the UAE. The deployment includes Huawei's NWDAF, MDAF, and MCF technologies, which enable proactive maintenance, predictive insights...
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ADNOC, Gecko Robotics Partner on AI, Robotics and Training
ADNOC and Gecko Robotics have expanded their partnership with three new agreements to deploy robotics, AI, and training programs, aiming to enhance operational efficiency and proactive maintenance across ADNOC's operations. The collaboration includes AIQ's entry into robotics, joint exploration o...
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Saudi's Lahint Joins Google's Global AI GovTech Program
Lahint, a Saudi GovTech startup, was selected by Google for its 2025 Growth Academy, joining only 24 companies worldwide, highlighting its rapid growth and focus on modernizing public services with advanced technology. The company has expanded through regional accelerators and currently offers ov...
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Video and AI: The Future of Smart Building Experiences
Intelligent technology, particularly video and AI, is now a decisive factor in modern commercial real estate, creating responsive, safe, and efficient environments that adapt to tenant needs. AI-driven video analytics enable a shift from passive surveillance to active intelligence, identifying un...
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Trellix Helix Hyperautomation Streamlines SOC Operations
Trellix has integrated Hyperautomation into its Helix platform, featuring a no-code, drag-and-drop workflow builder to automate security processes and boost operational efficiency. The rise of AI-powered threats is increasing pressure on security teams, with over one-third of CISOs seeking enhanc...
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Oman Airports & Huawei Unveil Smart Airport Innovation in Muscat
Oman Airports and Huawei have launched the Intelligent Campus Showcase at Muscat International Airport, advancing Oman's digital transformation and aligning with sustainability goals. The campus utilizes AI-driven data systems, real-time analytics, and high-speed connectivity to enhance passenger...
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du & ELCOME Forge Historic Maritime Connectivity Deal at GITEX 2025
A telecommunications provider and ELCOME have launched a world-first maritime connectivity solution that seamlessly integrates 5G and Starlink satellite internet for uninterrupted voice, SMS, and data services at sea. The partnership targets diverse maritime clients, including cargo fleets and lu...
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BarracudaONE Launches AI Tools to Simplify MSP Security
Barracuda Networks has upgraded its BarracudaONE platform with AI-driven features to simplify security management, automate billing, and enhance operational efficiency for managed service providers. Key enhancements include bulk remediation for email threats to reduce response times and PSA integ...
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Kyndryl & Auj: Digital Innovation for Saudi Aviation
Kyndryl and Auj have formed a strategic partnership to accelerate digital transformation in Saudi Arabia's aviation sector, aligning with Saudi Vision 2030 goals for efficiency, sustainability, and passenger experience. The collaboration combines Kyndryl's expertise in IT, AI, and cybersecurity w...
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MBRHE Adopts Oracle AI on Azure to Streamline Housing Services
MBRHE has integrated Oracle Database@Azure to enhance its digital infrastructure, improving efficiency in planning, project management, and customer services while supporting the Dubai Urban Plan 2040. This initiative combines Oracle Cloud Infrastructure and Microsoft Azure to boost operational p...
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Unlock Australia's Energy Future with Communications Mining
Australia's energy and mining sectors are adopting agentic automation, where AI collaborates with human teams to manage unstructured communications, addressing inefficiencies in operational activities like procurement and compliance. Unstructured communications in these industries cause significa...
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Liberate AI Raises $50M to Transform Insurance Back Offices
Liberate secured $50 million in Series B funding, valuing the AI company at $300 million, to expand its global deployment of intelligent agents for automating insurance operations. The company develops AI systems, including the voice assistant Nicole, that handle end-to-end tasks like sales, clai...
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Affinda Acquires Pathfindr to Boost AI Transformation
Affinda Group has acquired Pathfindr in a $15 million all-scrip deal, combining two Australian AI specialists to enhance their service offerings for corporate digital transformation. The acquisition integrates Pathfindr's expertise in AI training and implementation with Affinda's focus on automat...
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Creatio & CODE81: Supercharge Middle East AI Transformation
Creatio and CODE81 have formed a strategic alliance to accelerate AI adoption and digital transformation in the Middle East, using AI-native no-code technology to streamline operations and enhance business outcomes. The partnership combines Creatio's no-code CRM and workflow platform with CODE81'...
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UAE's Digital Construction: The Secret to Its Skyline
Dubai's construction landscape showcases architectural ambition but relies on complex management of resources, finances, and teams to bring projects to life. Traditional, disjointed tools like spreadsheets and emails are failing as projects grow, leading to budget overruns, delays, and regulatory...
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Serco Asia Pacific Boosts Integration with Boomi AI
Serco Asia Pacific is accelerating its digital transformation by integrating Boomi's AI capabilities to speed up development cycles and empower non-technical staff to build foundational integrations. The use of Boomi's AI agents, such as Scribe and DesignGen, has dramatically reduced documentatio...
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Web Performance: The Hidden Driver of Shareholder Value
Corporate websites should be viewed as strategic capital assets that drive growth, not as static expenses, by shifting the perspective from digital overhead to critical infrastructure. A performance-focused mindset reframes SEO as an organic demand engine and UX as a funnel multiplier, requiring ...
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Boost Your Business with Agentic AI
Businesses are adopting agentic AI to drive operational change, moving beyond initial hype to implement practical solutions with measurable results. Agentic AI automates complex workflows independently, enhancing efficiency in areas like CRM, supply chain, finance, HR, and IT. The technology boos...
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Rivian Trims Manufacturing Staff Before R2 Launch
Rivian cut 140 manufacturing jobs (1% of its workforce) to streamline operations ahead of its 2026 R2 SUV launch, targeting roles tied to inefficiencies. Affected employees are being offered internal role transitions, reflecting Rivian’s effort to retain talent despite restructuring. This follows...
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Mitiga Helios AI Boosts SecOps Alert Triage & Incident Response
Mitiga’s Helios AI enhances threat detection and response by automating workflows, reducing investigation times, and cutting false positives, enabling 90% faster alert triage and 70x quicker incident resolution. Designed for multi-cloud environments, Helios AI integrates with Mitiga’s CDR platfor...
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UAE Firms Lead EMEA in AI Productivity, 44% Expect ROI in a Year
UAE businesses are leading the EMEA region in AI-driven productivity gains, with 77% reporting significant operational improvements and 44% expecting ROI within a year. The adoption of AI is shifting from experimentation to full-scale execution, enhancing decision-making, automating tasks, and tr...
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NZTA partners with Verra Mobility to enhance road safety camera processing
NZTA has implemented Verra Mobility's cloud-based Alcyon system to modernize road safety camera operations, replacing an outdated legacy system for enhanced enforcement. The platform integrates with multiple camera manufacturers and government databases, enabling faster and more accurate processi...
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Cancer Council Queensland Boosts IT with Macquarie Telecom
Cancer Council Queensland has partnered with Macquarie Telecom to enhance its IT infrastructure, enabling the charity to focus more resources on cancer research, prevention, and patient care. The partnership includes a secure SD-WAN and SASE framework, along with cybersecurity upgrades like SOC a...
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Extreme Networks Launches AI Service Agent, Hosts AI Summit
Extreme Networks has expanded its AI capabilities by launching an AI Service Agent for its platform customers, scheduling an AI Summit, and promoting its CTO to lead AI initiatives, emphasizing a commitment to intelligent automation in enterprise networking. The new AI Service Agent automates net...
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Unlock ROI: Why Security Validation is Your Key
Many businesses invest in advanced cybersecurity tools but still experience breaches due to misconfigurations and untested rules, highlighting the need for security validation to ensure controls perform effectively. Security validation replaces assumptions with evidence by continuously testing de...
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EDOTCO Bangladesh Unveils First Fiber-Reinforced Polymer Telecom Tower
EDOTCO Bangladesh has launched the country's first fiber-reinforced polymer (FRP) telecom tower in Gopalganj, introducing a sustainable alternative to conventional steel towers with superior strength and environmental benefits. The FRP tower, developed with HS Engineering and Technology Ltd, feat...
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e& UAE & Siemens Forge 5G Alliance to Boost Industrial Innovation
e& UAE and Siemens have partnered to accelerate 5G deployment in the UAE's energy and critical infrastructure sectors, combining telecommunications and industrial expertise. The collaboration merges Siemens' industrial automation with e& UAE's 5G to enable IoT advancements, remote monitoring, and...
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Sustainable AI: Scaling Data Infrastructure for the Future
Australia is emerging as a major hub for AI infrastructure and data centers, attracting significant investment from global tech firms while facing the challenge of balancing growth with environmental responsibility. AI-driven data storage is growing faster in Australia than in many other countrie...
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stc & Huawei Launch Self-Optimized Networks to Boost Saudi Digital Shift
Saudi Arabia's stc has partnered with Huawei KSA to deploy Self-Optimized Networks (SON), aligning with Saudi Vision 2030 to modernize the nation's telecommunications infrastructure. The initiative uses artificial intelligence to enable real-time network self-configuration and self-healing, enhan...
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AI Boosts Productivity, Frees Tech Teams for Strategy
AI is automating routine tasks, allowing skilled professionals to focus on strategic initiatives and delivering measurable returns, reshaping the role of tech professionals in organizations. Implementation of AI has led to a 98% positive ROI for technology teams, with key benefits including enhan...
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Hitachi & Red Hat Partner to Modernize Hybrid Cloud
Hitachi Vantara and Red Hat have partnered to create a hybrid cloud solution combining OpenShift Virtualisation with VSP One, simplifying migration and reducing costs and vendor lock-in. The integrated platform allows simultaneous management of virtual machines and containers, cutting hardware an...
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InfraX & Ericsson Partner to Launch UAE Smart Utility Initiative
InfraX and Ericsson have partnered to accelerate the UAE's utility sector digital transformation by deploying IoT and automation innovations, formalized through a Memorandum of Understanding at GITEX Global 2025. The collaboration aims to co-develop specialized IoT applications, share technical k...
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AI Solution Optimizes 80% of Customer Experience
Written communications constitute about 80% of the customer experience, and a new AI solution helps businesses optimize these interactions by combining human expertise with technology to ensure brand consistency and effectiveness. The AI tool, CommScore.AI, enhances clarity and tone in customer m...
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Orange Jordan & JETT Partner to Boost Enterprise Connectivity
Orange Jordan and JETT have formed a strategic alliance to enhance enterprise connectivity and digital services across JETT's national transport network, combining telecommunications expertise with transportation infrastructure. The partnership provides JETT with enterprise-grade services, includ...
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Innoventures Education Boosts Learning with HPE Aruba AI Platform
Innoventures Education has enhanced its digital learning infrastructure by implementing HPE Aruba Networking Central, an AI-driven platform that supports over 9,000 students and 1,500 staff across multiple campuses, ensuring secure and reliable connectivity. The platform provides real-time visibi...
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Veeam Data Cloud for MSPs: Boost Partner Data Resilience
Veeam Data Cloud for MSPs is a secure, multi-tenant SaaS platform that simplifies data protection and supports scalable growth for managed service providers. The platform offers unified management, effortless scalability, and enhanced security features to reduce operational complexity and acceler...
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