Topic: leadership decisions
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Agentic AI: The Next Big Shift in CX Strategy
Agentic AI enables businesses to deliver faster, personalized customer interactions through autonomous systems, with significant market growth and financial returns projected. It achieves personalization by anticipating customer needs and offering proactive solutions, such as data limit alerts or...
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3 AI Debates You Can't Afford to Ignore
Generative AI is a uniquely disruptive technology, characterized by ongoing scientific debate, real-time best practices, and fiercely contested impacts, prompting IBM and WIRED Consulting to launch expert debates for business leaders. Corporate investment in generative AI is immense, with tech gi...
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Ford CEO's $30,000 EV Strategy Amid China Tariffs
Ford is developing a $30,000 universal EV platform to cut costs and broaden market accessibility, targeting multiple vehicle models by 2027 despite engineering and supply chain challenges. The company faces intense competition from Chinese manufacturers like BYD, leading to the creation of an ind...
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