Topic: financial accountability
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Brands Abandoned Loyalty, Not Customers
Customer loyalty has not disappeared; it was eroded by brands prioritizing short-term engagement tricks over delivering consistent, fundamental value, creating a loyalty illusion. The failure stems from measuring superficial engagement metrics instead of economic impact, as programs rarely prove ...
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CISA Accused of Wasting Federal Funds in Scathing OIG Report
A DHS Inspector General report found that CISA mismanaged a key employee retention program, leading to significant misuse of federal funds and potential harm to national cybersecurity readiness. The program improperly distributed over $138 million to 40% of CISA's staff, including non-cyber suppo...
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