Topic: customer success
-
Salesforce Launches Agentforce 360 for the Agentic Enterprise
Salesforce launched Agentforce 360, a platform integrating AI into workflows to enhance human productivity and provide continuous intelligence across teams. The platform is built on four core components: the Agentforce 360 Platform, Data 360, Customer 360 Apps, and Slack, enabling secure, collabo...
Read More » -
JAVLN Fuels AI Expansion with Key ANZ Hires and Market Entry
JAVLN is expanding in Australia and New Zealand by appointing three senior executives to enhance customer success, revenue growth, and AI innovation, focusing on digital tools for insurance professionals. Raymond Marshall, Geoff Keast, and Tim Mole have been hired as Chief Customer Officer, Chief...
Read More » -
Transform Internal Docs into High-Converting Content
Internal documents from sales and customer success teams are a rich source of content ideas, as they address real customer questions and challenges, which can be repurposed into effective external materials like blog posts and guides. To leverage these resources, identify and adapt frequently use...
Read More » -
Nutanix Named a Leader in Gartner Magic Quadrant for Hybrid Infrastructure
Nutanix has been named a Leader in the Gartner Magic Quadrant for Distributed Hybrid Infrastructure for the second consecutive year, highlighting its innovation and strategic execution in hybrid multicloud computing. The Nutanix Cloud Platform supports diverse environments, including major public...
Read More » -
Craig Bates: Splunk + Cisco, AI, and the Future of Observability
Craig Bates emphasizes Splunk's role as a mission-critical data platform, where visibility through machine data is essential for security, observability, and enterprise transformation. The integration with Cisco enhances Splunk's capabilities by combining network data with analytics, enabling AI-...
Read More » -
Simon Rizkalla Appointed New Relic's APJ Customer Advocacy VP
New Relic has appointed Simon Rizkalla as Vice President of Customer Advocacy for the APJ region, leveraging his 25+ years of experience in enterprise SaaS, AI, and digital infrastructure to drive customer success. In this role, Rizkalla will lead efforts to accelerate platform adoption, address ...
Read More » -
Extreme Networks: AI Slashes Networking Tasks from Hours to Minutes
Extreme Networks will debut its AI-driven networking platform at GITEX Global 2025, using conversational and multimodal AI to drastically speed up network operations from hours to minutes. The platform automates up to 90% of manual tasks, enhances compliance and device onboarding, and offers full...
Read More » -
Migrate Marketing Workflows from Legacy CRMs: B2B SaaS Guide
The primary challenge in migrating B2B SaaS CRMs is preserving marketing automation workflows that drive revenue and customer engagement, as disruptions can lead to missed opportunities and confusion. Critical revenue workflows, such as demo request automation and sales qualified lead handoffs, s...
Read More » -
ManageEngine's Biggest AI Release Boosts IT Team Productivity
ManageEngine has introduced significant AI enhancements to its ServiceDesk Plus cloud platform, including a virtual agent and automated tools, to boost IT and end-user productivity at no extra cost. The update offers flexibility by allowing customers to choose between ManageEngine's proprietary Z...
Read More » -
Scale Pipeline with Account-Based GTM Pods
Traditional siloed revenue approaches are being replaced by integrated cross-functional pods that combine marketing, business development, sales, and customer success for better alignment and accountability. Each pod member has distinct responsibilities: marketing enables strategy and targeting, ...
Read More » -
Dynatrace Earns AWS Generative AI Competency Status
Dynatrace has achieved AWS Generative AI Competency status, highlighting its expertise in providing enterprise-grade observability for generative AI applications on AWS. The platform enables organizations to monitor, govern, and scale generative AI systems responsibly, with deep integrations like...
Read More » -
SmartBear & Adactin Partner to Boost AI Testing in APAC
SmartBear has partnered with Adactin to expand the distribution of its software testing tools across the Asia-Pacific region. The alliance aims to meet growing demand for quality assurance tools driven by digital transformation and AI-enhanced development workflows. This collaboration will delive...
Read More » -
Barracuda Names Rohit Ghai as New CEO, Replacing Hatem Naguib
Barracuda has appointed Rohit Ghai as its new CEO, replacing Hatem Naguib to drive the company's next growth phase with his expertise in scaling global technology operations. Hatem Naguib's tenure as CEO was marked by achievements including the launch of the AI-powered BarracudaONE platform, port...
Read More » -
Paid AI raises $21M seed to bill clients only for results
Manny Medina's new startup Paid has raised $33.3 million in total funding, achieving a valuation over $100 million, with its seed round led by Lightspeed Venture Partners. Paid introduces a results-based billing platform for AI agents, allowing developers to charge clients based on the tangible v...
Read More » -
ManageEngine's New AI Supercharges IT Team Productivity in ServiceDesk Plus
ManageEngine has upgraded its ServiceDesk Plus platform with generative AI features, including an enhanced Ask Zia virtual agent and workflow assistance tools, to boost IT team and end-user productivity at no extra cost. The platform offers flexibility by allowing customers to use ManageEngine's ...
Read More »
