Topic: Customer Service
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Replace Your Meta Neural Band for $199
The Meta Ray-Ban Display smart glasses require the Meta Neural Band, a wrist-worn controller, to operate, and losing or damaging it poses a significant issue for users. Initially, it was unclear if the Neural Band could be purchased separately, leading to concerns that users might need to buy a n...
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Firsttrip & Bangladesh Telecoms Launch Smart Travel Revolution
Firsttrip partners with Bangladesh's top telecom loyalty programs to integrate its AI travel platform, offering smarter and more connected services to millions of users. Members gain exclusive benefits like AI-personalized travel deals, real-time booking, and instant perks by verifying their stat...
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Connect with Fellow Travelers on Airbnb's New Social Feature
Airbnb has introduced social networking features that allow travelers to connect with others during shared Experiences and stay in touch through a new Connections tab on their profiles. The platform has enhanced its search functionality with tools that suggest properties just outside user criteri...
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AI's Business Promise: Only 13% Are Delivering
A significant gap exists between corporate ambitions for AI and actual implementation, with only a small fraction of businesses achieving measurable returns despite widespread enthusiasm for its transformative potential. Organizations face a "readiness gap," as 87% of leaders expect AI to reshape...
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Brennan & NiCE Launch Advanced Cloud Contact Center Solutions
Brennan has implemented NiCE CXone Mpower, transitioning from outdated on-premises telephony to a cloud-native platform to enhance operational efficiency and customer service. The new system has delivered measurable improvements, including better platform stability, higher agent productivity, and...
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Enterprise Generative AI Tools That Deliver Results
Enterprise generative AI tools integrate directly into business workflows and systems to deliver measurable improvements in marketing, sales, and customer service while ensuring security and compliance. These platforms address corporate limitations of consumer AI by offering deep system integrati...
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Liberate AI Raises $50M to Transform Insurance Back Offices
Liberate secured $50 million in Series B funding, valuing the AI company at $300 million, to expand its global deployment of intelligent agents for automating insurance operations. The company develops AI systems, including the voice assistant Nicole, that handle end-to-end tasks like sales, clai...
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Underdog AI Startups on a16z's Top 50 List
The AI Application Spending Report by a16z highlights that while major players like OpenAI and Anthropic lead in spending, numerous emerging companies are gaining traction by automating specific business functions such as customer service and legal tasks. Vibe coding platforms like Replit, which ...
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Ancient Wisdom's Rejection of the Digital Age
Joseph Epstein, an 88-year-old essayist, appreciates technology's benefits like digital writing tools and online research but is deeply frustrated by its complexities and inefficiencies. He faces daily struggles with modern devices, from computer glitches and failed logins to overwhelming car das...
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The Elusive AI Productivity Boom: Promises vs. Reality
Many businesses struggle to demonstrate a clear return on their AI investments, with only about 30% achieving measurable cost savings despite widespread integration and increased software pricing. AI pricing models lack transparency, complicating expense forecasting due to complex usage-based fee...
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Enterprises Are All-In on AI, Ready or Not
Businesses are rapidly adopting AI for enterprise applications, with companies like Zendesk, Anthropic, and Google launching new tools and partnerships that offer immediate revenue opportunities. The technology faces challenges, as seen in Deloitte's incident with AI-generated inaccuracies, highl...
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Accedo Partners with HP Inc. After Rigorous Selection Process
Accedo has formed a strategic partnership with HP Inc. to combine their expertise in video streaming and computing technologies, enhancing user experiences across platforms. The collaboration followed a rigorous selection process where Accedo's proven ability to deliver scalable, high-performance...
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T-Mobile's Satellite Service Adds Google Maps, WhatsApp, and X
T-Mobile has expanded its T-Satellite service, powered by Starlink, to include popular apps like WhatsApp, Google Maps, X, and AccuWeather, enhancing connectivity for users in areas without cellular signals. The service is free for most T-Mobile subscribers or available for a $10 monthly fee, aut...
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Tame the AI Chaos: Manage All Your Tools in One Place
ServiceNow's AI Experience platform provides a unified interface to manage and integrate all of a company's internal AI systems, aiming to streamline workflows and eliminate inefficiencies from using disparate tools. The platform includes Voice Agents for natural language interactions with intern...
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Macquarie & Netskope: Simplified Network, Cloud & AI Security for Australia
Macquarie Telecom and Netskope have formed a strategic alliance to offer a unified Secure Access Service Edge (SASE) solution, combining SD-WAN with advanced security for cloud and AI environments. The integrated platform provides comprehensive threat protection, cost savings, and compliance with...
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Jeff Comstock Named President of CX Product & Technology at NiCE
Jeff Comstock has been appointed as President of CX Product & Technology at NiCE, starting October 1, 2025, and will report directly to CEO Scott Russell. He brings over 25 years of experience from Microsoft, where he led the Customer Experience applications business and drove growth with AI-powe...
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3 Realistic AI Strategies Your Business Can Implement Now
Companies should focus AI implementation on strategic advantages that align with core business objectives to drive measurable improvements in customer engagement, product innovation, and operational efficiency. Pandora applies AI to enhance customer service by developing advanced chatbots aimed a...
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Top Industries Using AI Agents to Transform Customer Experience
Businesses are rapidly adopting AI agents, with a 119% surge in the first half of 2025, to transform customer interactions, streamline operations, and enhance productivity. AI agents operate autonomously, learn continuously, and integrate with enterprise systems to handle complex tasks, leading t...
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Get the Best Deals: Price-Matching Policies at Best Buy, GameStop & More
Price matching policies vary by retailer, with some matching competitors' prices and others only adjusting their own or not matching at all, so it's important to check each store's specific rules before purchasing. Many major retailers like Target, Best Buy, and Walmart have structured policies, ...
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AI to Resolve Half of Service Calls Within 2 Years, Survey Finds
Artificial intelligence is projected to handle half of all customer service inquiries within two years, driven by the need for efficiency, cost reduction, and improved user experiences. Despite benefits like reduced costs and faster resolutions, AI adoption faces challenges including security con...
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Rulebase: The AI Coworker for Fintech, Backed by Y Combinator
Rulebase is a fintech startup focusing on back-office automation, using AI to streamline compliance, dispute resolution, and quality assurance in financial institutions. Founded by Gideon Ebose and Chidi Williams, the company secured $2.1 million in pre-seed funding and has achieved significant c...
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Saudi Telecoms Prioritize Customer Experience for Vision 2030
Saudi Arabia's telecom sector is prioritizing customer experience as a key part of Vision 2030, with evolving expectations now the main market differentiator beyond infrastructure and pricing. STC leads with 56% brand awareness and 53% user share, but customer loyalty is fragile due to issues lik...
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Miri Technologies Expands Global Reach with 3 New Distributors
Miri Technologies has expanded its international distribution by partnering with Corsair Solutions in Australia, GNODE in Mexico, and Thameside TV in the UK to make the X510 router more accessible. The X510 router combines multiple internet sources into a stable connection, using Speedify's bondi...
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AI Avatars: The Top Trends Shaping the Future
AI avatars enable scalable and personalized content creation, reducing production time from hours to minutes for short videos and making daily publishing feasible for teams of any size. They support high-quality multilingual lip-syncing and voiceovers, allowing businesses to seamlessly localize c...
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Kuiper Mission: Constellation Surpasses 100 Satellites
Amazon's Project Kuiper has launched over 100 satellites, a major step toward providing global broadband internet access to underserved areas. The initiative began in April 2025 with an initial deployment of 27 satellites and requires over 80 more launches to complete the network. Once fully oper...
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OpenAI's Voice AI Strategy: Expressive Speech for Enterprise Edge
OpenAI has launched gpt-realtime, a voice AI model for enterprises that delivers expressive, natural speech and follows complex instructions, targeting applications like customer support and real-time translation. The model operates on a speech-to-speech framework, enabling real-time vocal respon...
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Quick Read: The Evolving Nature of Work: The Human-AI Collaboration
AI is not just about replacing human labor but also about augmenting human capabilities. The future of work will likely involve close collaboration between humans and AI systems. Collaborative Work…
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The Necessity of social media and Social Media Marketing
Unleash social media Power: Dive into the world of social media marketing. Discover effective strategies for brand growth, engagement, and impact. Elevate your online presence and connect with your audience like never before. Ready to supercharge your business? Check out the insights:
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