Topic: customer communication
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Microsoft hires AI team from Sequoia-backed startup Cove
Microsoft has acquired the AI startup Cove's entire team, shutting down its service and integrating the talent to expand its AI and productivity tools division. Cove, which launched in 2023 with $6 million in funding, developed an AI-powered infinite canvas for visual collaboration, positioning i...
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SpaceX Offers Free Starlink Router Upgrades for First-Gen Owners
SpaceX is providing a free upgrade to its earliest Starlink subscribers, replacing their first-generation routers with the new Router Mini to ensure continued security and performance as software support for the old hardware ends. The complimentary Router Mini, which features Wi-Fi 6 technology, ...
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Mercedes-Benz Ends Music-Syncing Driving Feature
Mercedes-Benz is discontinuing its MBUX Sound Drive feature on December 17, ending an interactive audio system that synchronized music with a vehicle's movements, launched less than a year ago. The feature used car sensors to link specially composed tracks to driving actions like acceleration and...
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Wealthsimple Data Breach: Supply Chain Attack Exposes User Info
A data breach at Wealthsimple compromised sensitive client information due to a supply chain attack, but no account passwords or funds were accessed. Exposed data includes contact details, government IDs, Social Insurance Numbers, dates of birth, IP addresses, and account numbers, with affected c...
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Stryker Attack: How Hackers Wiped Thousands of Devices Without Malware
A cyberattack by the suspected Iranian-linked Handala group used compromised Global Admin privileges to remotely wipe data from tens of thousands of Stryker employee devices, though medical products and manufacturing systems were unaffected. The incident disrupted internal corporate systems and f...
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Amazon Pulls Ultralight Gummy Bear Power Bank
Amazon has removed the Haribo Mini Power Bank from sale and canceled all orders due to a potential safety defect, ensuring customers will not be charged for their purchases. The lightweight 20,000mAh portable charger was popular for its unique gummy bear design and portability, appealing to trave...
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Google Discontinues Support for Older Nest Thermostats
Google is ending software support for its first and second-generation Nest Learning Thermostats, which will lose smart features like app connectivity and voice assistant integration after October 25, 2025, functioning only as manual thermostats. The company is offering affected users a discount o...
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Amazon's Fire TV Stick 4K Is Getting a Rebrand
Amazon has introduced the Fire TV Stick 4K Select, priced at $39.99, adding to its lineup alongside the 4K and 4K Max models and potentially confusing shoppers due to unclear performance distinctions. The original Fire TV Stick 4K is technically superior, featuring Wi-Fi 6, Dolby Vision, Dolby At...
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Urgent: Change Your Plex Password Now
Plex has experienced a security breach where an unauthorized party accessed customer data, including email addresses, usernames, and securely hashed passwords. The company has addressed the vulnerability and recommends users immediately reset their passwords and enable two-factor authentication f...
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Asahi Cyber-Attack: 1.5 Million Customers' Data Breached
The Asahi Group suffered a major cybersecurity breach in September 2025, compromising personal data of nearly two million individuals, including names, addresses, and contact details, but not credit card information. The ransomware attack by the Qilin group caused significant operational disrupti...
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Steam Machine's 2026 Future Uncertain After Update
Valve's Steam Machine console faces significant delays, potentially until 2027, due to severe memory and storage shortages that are disrupting production and increasing costs. The company has abandoned its previous target of a first-half 2026 release, marking a shift from earlier confident statem...
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Adobe Reverses Course: 30-Year-Old Animation App Saved by Users
Adobe reversed its decision to discontinue the 2D animation software Animate after significant user backlash, ensuring it remains available for all subscribers. The company's initial announcement to end new subscriptions and eventually cut off access to projects had sparked widespread criticism f...
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Tesla Robotaxi Driver Caught Asleep at the Wheel
A Tesla Robotaxi safety driver was filmed repeatedly falling asleep during a ride in San Francisco, raising concerns about the effectiveness of human oversight in the autonomous driving program. The incident occurred as Tesla faces declining profits and an aging lineup while aggressively pursuing...
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Verizon Wireless Outage Disconnects Customers Across US
A major Verizon Wireless outage disrupted service for thousands of customers across the U.S. on Saturday, attributed to a software-related network problem. Outage reports peaked at over 20,000, with concentrated issues in multiple major cities, though the disruption was not universal for all subs...
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Fi Shuts Down Banking Services, Shifts Focus
Fi is discontinuing its core banking services, directing customers to access their Federal Bank savings accounts directly through the bank's own app, while assuring all funds remain secure and accessible. The well-funded neobank, which served millions, is pivoting its core business away from cons...
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Framework hikes RAM and storage costs once more
Framework has raised prices for RAM and storage modules for the fourth consecutive month, citing persistent supply chain shortages from its component suppliers. These component cost increases have directly led to higher prices for the Framework Desktop and several pre-configured laptop models, in...
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Loblaw Data Breach: Customer Information Exposed
Loblaw Companies Ltd. experienced a security breach where unauthorized access to a limited number of customer accounts was gained through credential stuffing, though its own systems were not directly compromised. The company has logged all users out as a precaution and advises customers to update...
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