Topic: Agentic AI
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Orchestrating AI for Customer Experience in 2025
AI integration into customer experience platforms transforms business-customer interactions from transactional to meaningful engagements, fostering lasting loyalty through unified, intelligent systems. Effective customer experience requires seamless orchestration across all business functions, en...
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Bad Data Is Derailing Your AI Strategy
Business leaders face pressure to leverage data for AI, but struggle with outdated, incomplete, or unreliable data, which directly threatens AI performance and success. There is a significant gap between executives' eagerness to deploy AI and the reality of insufficient data strategies, with 84% ...
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Agentic AI: The Future of Marketing is Here
Agentic AI is transforming marketing by introducing autonomous, goal-driven systems that learn, act, and collaborate across the ecosystem, moving beyond traditional tools. At the MarTech Conference on November 4, 2025, Scott Brinker will explain how AI agents are redefining teams, tech infrastruc...
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OpenAI's $38B Amazon Deal: A New AI Era Begins
OpenAI has entered a $38 billion multi-year agreement with AWS to secure cloud infrastructure for training AI models and serving global users, diversifying beyond its close ties with Microsoft. The deal highlights intense competition in the AI sector, with major tech firms like Amazon and Microso...
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Dynatrace & ServiceNow: Powering Autonomous IT Operations
Dynatrace and ServiceNow have formed a strategic partnership to merge advanced observability with intelligent automation, aiming to empower autonomous IT operations and enhance efficiency for enterprise clients. The collaboration combines Dynatrace's AI capabilities for proactive analysis and aut...
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Unlock Clinician Expertise with Agentic AI
Modern ambient AI assistants automate medical documentation by recording and summarizing patient visits in real time, allowing physicians to focus fully on patient care. These systems enhance patient interactions by enabling better eye contact and clearer communication, while also handling tasks ...
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What ChatGPT Reveals About Your Brand & Why It Matters
ChatGPT's rapid growth to 190 million daily users has fundamentally changed how consumers research products and make purchasing decisions, making AI platforms essential for brand visibility. Brands risk losing narrative control as ChatGPT increasingly shapes consumer perceptions, with 77% of user...
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IFS Loops: Deploy Agentic AI Digital Workers to Accelerate Operations
IFS has expanded its Loops platform with 10 Digital Workers featuring 50 agentic skills to automate operational tasks, with plans to reach 100 skills by December 2025 across various industries. These Digital Workers handle complex workflows autonomously, integrating with enterprise systems to pro...
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Leadership Paralysis: The Crisis Crippling Australian Businesses
A leadership crisis in Australian businesses is hindering AI adoption, with 84% of office workers using AI but lacking strategic direction, governance, and guardrails from executives. There is a significant AI trust gap and an "AI Acceleration Gap," with only 13% of organizations considered "AI L...
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AI Service Assist Boosts TeamDynamix with Integrated Intelligence
TeamDynamix has introduced AI Service Assist, an integrated AI enhancement for its ITSM platform designed to speed up resolutions, reduce costs, and improve agility through native automation and intelligent tools. The solution, built on Microsoft Azure AI, ensures enterprise security and scalabil...
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AI Essential to Energy Transformation, 88% of Leaders Say
88% of energy industry experts consider scaling AI essential for modernizing energy systems, with most companies increasing investments and deploying AI across multiple functions. AI is delivering practical benefits in the energy sector, including predictive maintenance, optimized grids, and enha...
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Teradata CEO Steve McMillan: Exclusive Interview Update
Teradata has strengthened its position in the AI market by introducing innovations like the AI Factory and collaborating with clients to develop tailored solutions, such as enhancing fraud detection and customer service. The company addresses growing demand for secure, sovereign, and cost-predict...
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Your Central Hub for All Coding Agents
GitHub has launched Agent HQ, a centralized platform for managing all coding agents, providing traceability and governance for AI-generated code and reasoning. The platform integrates agent orchestration into GitHub Flow, featuring Mission Control for real-time oversight and enabling collaboratio...
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Unlock Growth: Why SEO & PPC Teams Need Shared Standards
SEO and PPC should be viewed as interconnected partners rather than adversaries, with mutualistic collaboration leading to sustainable growth and efficiency. Practical implementation includes shared accountability, data exchange, and technical standards, which reduce acquisition costs and enhance...
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UAE Firms Lead EMEA in AI Productivity, 44% Expect ROI in a Year
UAE businesses are leading the EMEA region in AI-driven productivity gains, with 77% reporting significant operational improvements and 44% expecting ROI within a year. The adoption of AI is shifting from experimentation to full-scale execution, enhancing decision-making, automating tasks, and tr...
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Boomi Named a Leader in 2025 Data Integration and MDM
Boomi has been recognized as a top vendor in both the 2025 ISG Buyers Guide for Data Integration and Master Data Management, highlighting its leadership in AI-driven automation solutions. The company excels in product capability, customer experience, and real-time AI integration, offering a unifi...
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BMC Helix: How Agentic AI is Reshaping IT Service & Operations
BMC Helix will host a Customer and Partner Roadshow in Riyadh on October 29, 2025, focusing on how its Generative AI and Agentic AI technologies are transforming IT service and operations management. The event aims to unite industry leaders and IT professionals, offering hands-on exposure to tool...
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Maincode Secures $30M to Build Australia's AI Factory With AMD
Maincode has secured a $30 million investment to build MC-2, Australia's most advanced AI production facility in Melbourne by January 2026, aiming to establish competitive Australian-made AI globally. The facility will utilize AMD's high-performance computing infrastructure to develop specialized...
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Your AI Agents Are Zero Trust's Biggest Blind Spot
The autonomy of AI agents introduces security vulnerabilities in Zero Trust architectures by bypassing continuous verification requirements through inherited or poorly managed credentials. Organizations must adopt the NIST AI Risk Management Framework with a focus on identity governance, ensuring...
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Serval Secures $47M to Power AI Agents for IT Service
Serval raised $47 million in Series A funding led by Redpoint Ventures to advance its agentic AI systems for IT service automation, with backing from firms like First Round and General Catalyst and clients including Perplexity and Together AI. The company uses two distinct AI agents: one autonomo...
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OpenAI Acquires Sky AI to Enhance Mac User Experience
OpenAI has acquired Sky AI, a natural language interface designed to enhance user interactions with Mac computers by assisting with tasks like writing, coding, and planning directly within applications. The acquisition aims to integrate OpenAI's AI deeply into Mac workflows, leveraging the Sky te...
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Shuttle Secures $6M to Solve Vibe-Coding Deployment Issues
Vibe coding initially enabled rapid application creation from concepts, but developers soon faced ongoing maintenance and update challenges that these tools couldn't solve. Shuttle secured $6 million in seed funding to address infrastructure issues post-code generation, offering automated deploym...
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Forrester: AI-Powered Data Breach Coming in 2026
Forrester predicts a major data breach caused by autonomous AI systems will occur and become public next year, leading to employee terminations and highlighting corporate vulnerabilities. Generative AI tools have already been linked to security incidents, and without proper safeguards, autonomous...
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Cloudwerx Names Brendan Connolly COO and AI Lead, Reuniting Cloud Sherpas Alumni
Cloudwerx has appointed Brendan Connolly as COO and head of its data and agentic AI division, focusing on scaling AI offerings and enhancing delivery methods across platforms like Salesforce. The company has introduced innovative frameworks, including Success Plans with fixed-price Delivery Units...
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AI Budgets Soar, But Data Readiness Lags: Qlik 2025 Study
A major gap exists between financial investment and practical implementation of Agentic AI in corporations, primarily due to foundational data challenges like quality, accessibility, and integration. While 97% of organizations have budgeted for Agentic AI and 69% have a defined strategy, only 19%...
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Kore.ai Recognized as a Leader in Cognitive Search Platforms
Kore.ai was named a Leader in The Forrester Wave: Cognitive Search Platforms, Q4 2025, achieving top scores in Strategy and Vision, highlighting its role in advancing enterprise AI with contextual and actionable user experiences. The platform's strengths include conversation-first search, advance...
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Boomi Named a Leader in Gartner's 2025 API Management Magic Quadrant
Boomi was named a Leader in the Gartner 2025 Magic Quadrant for API Management, highlighting its strong execution and strategic vision in advancing API innovation for agentic business transformation. The company's rapid rise from a Niche Player to a Leader reflects its evolution and commitment to...
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Salesforce's AI Alliances: What It Means for You
Salesforce is advancing its position in agentic AI with the launch of Agentforce 360, recognizing the need for partnerships with major platforms like Google, OpenAI, and AWS to create a unified enterprise experience. New integrations with OpenAI enable direct access to Salesforce data and tools w...
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Ex-Apple CEO: Company Faces First Real Rival in Decades
John Sculley, former Apple CEO, asserts that Apple faces its first major competitive threat in years from AI advancements, noting that AI has not been a core strength for the company and identifying OpenAI as a key rival. Apple has lagged in the AI sector, lacking consistent product updates and d...
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HCLTech Joins GSMA to Drive Telecom Innovation
HCLTech has become the first global technology company to join the GSMA Open Gateway initiative, aiming to accelerate programmable networks and create new monetization opportunities for Communication Service Providers worldwide. The partnership will leverage HCLTech's advanced solutions, includin...
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Windows 11 Deeply Integrates AI-Powered Features
Windows 11 is integrating advanced AI-driven capabilities, focusing on generative and "agentic" AI that can independently perform tasks based on simple instructions, enhancing user interaction with computers. This initiative represents a renewed effort to fulfill the vision of a helpful digital a...
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Agentic AI: The Next Big Shift in CX Strategy
Agentic AI enables businesses to deliver faster, personalized customer interactions through autonomous systems, with significant market growth and financial returns projected. It achieves personalization by anticipating customer needs and offering proactive solutions, such as data limit alerts or...
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Stop Wasting Time - Scheduling Meetings with Gemini
Google's new "Help me schedule" feature in Gmail uses Gemini AI to automatically suggest meeting times based on calendar availability, reducing the back-and-forth in scheduling. The feature is currently limited to one-on-one meetings between Gmail and Google Calendar users and does not support gr...
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AI Agents on Your Team: The Unseen Security Risks
AI agents are evolving into autonomous systems that perform complex tasks like incident resolution and system management, introducing significant security challenges alongside efficiency gains. These autonomous agents differ from traditional tools by reasoning, adapting strategies, and accessing ...
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Pax8 Launches Game-Changing Agent Store
Pax8 has launched the Pax8 Agent Store, an agentic AI platform that helps managed service providers (MSPs) accelerate growth, create new revenue streams, and deliver AI solutions to small and mid-sized businesses (SMBs). The platform offers plug-and-play, recurring revenue products tailored to MS...
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AI's New Role in Economic Forecasting
AI is revolutionizing economic forecasting by analyzing diverse data streams to detect economic shifts earlier than traditional methods, enabling more proactive policy responses. While AI enhances forecast accuracy and supports faster decision-making through real-time data and simulations, expert...
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Google Tests New "Analytics Advisor" Feature in GA4
Google Analytics 4 is introducing an AI-powered conversational interface called Analytics Advisor, which helps users get answers, find reports, and receive educational guidance directly within the platform. The feature aims to make advanced analytics more accessible by providing quick insights wi...
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Sumerge at Money 20/20: AI's Impact on Finance
Sumerge showcased its expertise in AI for finance at Money 20/20 Middle East, offering insights on technological transformation through panel discussions and consultations. During a panel on AI regulation, CTO Mohamed Nour highlighted the importance of balancing innovation with trust, focusing on...
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AI Shopping Assistants: 60% of Consumers Plan to Adopt in 2024
The retail sector is rapidly adopting AI shopping assistants, with 60% of consumers planning to use them within the next year, changing how products are discovered and purchased. Retailers face both opportunities and risks, as AI systems may shift loyalty from brands to algorithmic logic, with su...
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How Autonomous Businesses Thrive by Connecting Globally
Autonomous businesses operate with an outside-in design, prioritizing environmental sensing and response over internal optimization, fundamentally changing their operational dynamics. Unlike traditional systems that passively process inputs, autonomous entities proactively gather environmental in...
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How Hackers Poison AI and How to Stop Them
Cybercriminals are leveraging AI to create sophisticated spam, malicious code, and phishing campaigns, while also directly targeting AI systems to exploit vulnerabilities. Attackers use AI to refine deceptive communications through A/B testing and exploit AI assistants and security tools, leading...
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EDB Opens Dubai Hub to Boost GCC's Sovereign AI Leadership
EnterpriseDB has opened a new regional headquarters in Dubai to advance sovereign AI capabilities in the GCC, announced during GITEX Global 2025. Research shows that 17% of enterprises in the UAE and Saudi Arabia are "Deeply Committed" to sovereign AI, surpassing the global average and achieving ...
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TechnologyOne Launches AI-Powered Enterprise Software Revolution
TechnologyOne has launched PLUS, an AI-powered enterprise platform that integrates a natural language interface to predict outcomes, analyze data, and simplify processes across all business functions. The platform breaks down information silos by connecting data from various departments, providin...
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3 AI Marketing Trends That Will Dominate 2026
By 2026, AI is shifting from experimental pilots to fully integrated marketing programs, with 60% of teams actively piloting or scaling AI solutions and nearly three-quarters viewing it as critically important for their strategies. Hyper-personalization and generative AI are enabling brands to cr...
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Amadeus Hackathon: Boosting Travel Innovation with AI
Asia Pacific travel companies collaborated in a hackathon to revolutionize travel using AI, integrating Amadeus Self-Service APIs with Google Cloud's tools like Gemini Models and Vertex AI to enhance travel shopping and reservations. Participants developed innovative AI solutions, including tools...
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Avoid These 6 Common Agentic AI Mistakes
Organizations face challenges with agentic AI due to common pitfalls like vendor rebranding of basic automation as AI, which can be identified by demanding evidence of adaptive, goal-oriented decision-making during testing. Key risks include data-set creep, where AI accesses unauthorized informat...
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CMOs: Master the Multi-AI Search Shift (Part 2)
Digital search is evolving into a multi-faceted ecosystem where AI and traditional search engines coexist, requiring brands to adapt their visibility and engagement strategies. AI Overviews and AI Mode are reshaping search by providing AI-generated summaries and broad discovery, while traditional...
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Global Trust in GenAI Rises Despite AI Safety Gaps
Trust in generative AI is rising significantly, yet investments in making these systems genuinely trustworthy are lagging behind, creating a critical gap between perception and practice. Companies that invest heavily in responsible AI governance and ethics are 1.6 times more likely to see doubled...
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Microsoft Sentinel's AI Cybersecurity Strategy
Microsoft is enhancing its Sentinel platform with a "graph-based" operational context, enabling real-time threat evaluation and trajectory mapping across interconnected networks. The platform's Security Copilot agents now leverage this graph-based system to automate tasks, prioritize alerts, and ...
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The New Industrial Age: Automotive Meets Automation
The rise of electric vehicles has transformed cars into complex digital platforms, requiring modern factories to adopt intelligent automation to handle thousands of electronic components. The Fifth Industrial Revolution introduces Agentic AI, enabling systems to make independent decisions, self-c...
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