Logitech Mice Glitched Due to Expired Security Certificate
▼ Summary
– Logitech has released a fix for macOS users experiencing issues with their Logitech mice due to the Logi Options Plus and G Hub apps failing.
– The problem was caused by an expired security certificate, which only affected Mac users because macOS blocks apps without valid certificates.
– The patch must be manually installed because the certificate issue also disabled the apps’ automatic updater function.
– After installing the patch, user device settings, customizations, and profiles will be preserved.
– Logitech has apologized for the error, calling it an “inexcusable mistake,” and a fix for older macOS versions is planned for later.
If you’re a Mac user who recently found your Logitech mouse behaving erratically, you’re not alone. A widespread software glitch temporarily disabled key customization features for many, but a solution is now available. The problem stemmed from an expired security certificate within Logitech’s configuration software, which caused the apps to fail on macOS systems. This issue specifically affected the Logi Options Plus application, used to manage settings for productivity peripherals, and the G Hub software for Logitech’s gaming gear.
Numerous reports surfaced on forums like Reddit, where users described their mice suddenly losing customized scroll directions, button assignments, and gesture controls. Attempts to open the Logi Options Plus app to troubleshoot often resulted in a frustrating boot loop, leaving people unable to adjust their device settings. Logitech quickly confirmed the problem, noting that it was isolated to Mac computers due to the operating system’s strict security protocols. macOS prevents applications from running if they lack a valid Developer ID certificate, a safeguard that has tripped up other software developers in the past. Windows users, operating under different security frameworks, were not impacted by this particular certificate failure.
The company has since issued a manual patch to resolve the disruption. Because the expired certificate also broke the built-in update mechanism, users must download and install this fix themselves. Logitech assures customers that applying the patch will restore full functionality without erasing any saved device profiles, customizations, or settings. The update is currently ready for systems running macOS Ventura (13) through the latest Sequoia (15) release, with a fix promised for older macOS versions in the near future.
In a candid response to user frustration on social media, a Logitech representative took full responsibility. “We dropped the ball here. This is an inexcusable mistake,” the spokesperson stated. “We’re extremely sorry for the inconvenience caused.” This incident highlights how critical, yet sometimes overlooked, backend components like security certificates are for maintaining seamless user experience. For affected Mac users, manually installing the provided patch should return their Logitech mice to normal operation.
(Source: The Verge)
