Topic: customer management
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Ooredoo Kuwait Launches Unified Digital Platform with Liferay
Ooredoo Kuwait has launched a unified digital platform using Liferay's technology to modernize customer-facing systems and provide a smoother, integrated experience. The platform consolidates the website, customer portal, and e-commerce into a single framework with a headless CMS for faster conte...
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Yelp's AI Now Handles Phone Reservations for You
Yelp has launched two AI tools, Yelp Host and Yelp Receptionist, to manage phone calls and reservations for businesses, offering 24/7 support and handling inquiries and bookings. Yelp Host automates customer interactions by answering calls, managing reservations, providing wait times, and assisti...
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Tunisie Telecom Secures ISO 27001:2022 for Enhanced Data Security
Tunisie Telecom has achieved ISO/IEC 27001:2022 certification for its Information Security Management System, validated by TÜV Rheinland, highlighting its commitment to top-tier security protocols. The certification applies to all processes of the Customer Relations Directorate, ensuring customer...
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Octopus Energy Launches Kraken: AI-Powered Billing Platform
Octopus Energy is spinning off its Kraken technology platform due to its significant growth, with $500 million in annual revenue from external clients and potential plans for an IPO valuing it at $15 billion. The spin-off aims to eliminate conflicts of interest as Kraken partners with energy prov...
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