Topic: workshop facilitation
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Context Over Data: The Key to Personalization
Effective personalization requires understanding the specific context of each customer interaction, not just having data, as a customer's immediate needs can shift dramatically. Scenario-based design tailors experiences by mapping detailed customer situations and goals, then creating distinct pat...
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End Meeting Hangovers: A Startup's Guide to Productive Time
The "meeting hangover" is a common issue where poorly run meetings leave teams feeling drained and unproductive, affecting over 90% of knowledge workers. These hangovers cause loss of momentum, decreased engagement, and reduced creativity, harming both individual performance and team cohesion. Le...
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