Topic: talent shortage
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AI to Resolve Half of Service Calls Within 2 Years, Survey Finds
Artificial intelligence is projected to handle half of all customer service inquiries within two years, driven by the need for efficiency, cost reduction, and improved user experiences. Despite benefits like reduced costs and faster resolutions, AI adoption faces challenges including security con...
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VMware Certification Demand Soars Amid IT Evolution
VMware certification has become essential for IT professionals due to the rise of hybrid infrastructure, multi-cloud management, and security demands, moving from an optional to a critical qualification. Certified employees add significant financial value, with 22% of companies estimating at leas...
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