Topic: return on investment
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OpenAI Hires Consultants to Boost Enterprise AI Adoption
OpenAI has formed a "Frontier Alliance" with major consulting firms (BCG, McKinsey, Accenture, Capgemini) to deeply integrate its AI technologies, like the OpenAI Frontier platform, into client operations rather than just selling software. The partnership aims to overcome the corporate challenge ...
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Is Your CX Strategy Failing? 10 Warning Signs & Fixes
Many customer experience initiatives fail by asking safe, analytical questions that avoid confronting deeper organizational issues like power structures and incentives, creating a disconnect between leadership rhetoric and customer reality. Common unproductive questions, such as focusing on metri...
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NiCE Cognigy Launches AI Ops Center for Reliable AI Workforce
NiCE Cognigy's AI Ops Center is a centralized hub designed to ensure enterprise AI agents remain available, secure, and functional, addressing the complexity of deploying AI across multiple channels and use cases. The platform provides real-time monitoring, error alerts, and root cause analysis t...
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AI Spend to Soar in 2026, But With Fewer Vendors
Enterprise AI spending is predicted to rise significantly in 2026, but this growth will be highly concentrated, with budgets flowing to a select group of proven vendors rather than being spread widely across the market. Companies are shifting from scattered experimentation to focused deployment, ...
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Microsoft VP: How AI Transforms Startup Math
Agentic AI systems are poised to dramatically lower startup costs by automating complex, multi-step tasks, similar to how cloud computing reduced infrastructure expenses. These AI agents can significantly reduce time and labor for specific operations, such as updating codebases or diagnosing serv...
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