Topic: it service management
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AI Service Assist Boosts TeamDynamix with Integrated Intelligence
TeamDynamix has introduced AI Service Assist, an integrated AI enhancement for its ITSM platform designed to speed up resolutions, reduce costs, and improve agility through native automation and intelligent tools. The solution, built on Microsoft Azure AI, ensures enterprise security and scalabil...
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ManageEngine's New AI Supercharges IT Team Productivity in ServiceDesk Plus
ManageEngine has upgraded its ServiceDesk Plus platform with generative AI features, including an enhanced Ask Zia virtual agent and workflow assistance tools, to boost IT team and end-user productivity at no extra cost. The platform offers flexibility by allowing customers to use ManageEngine's ...
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BMC Helix: How Agentic AI is Reshaping IT Service & Operations
BMC Helix will host a Customer and Partner Roadshow in Riyadh on October 29, 2025, focusing on how its Generative AI and Agentic AI technologies are transforming IT service and operations management. The event aims to unite industry leaders and IT professionals, offering hands-on exposure to tool...
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Dynatrace & ServiceNow: Powering Autonomous IT Operations
Dynatrace and ServiceNow have formed a strategic partnership to merge advanced observability with intelligent automation, aiming to empower autonomous IT operations and enhance efficiency for enterprise clients. The collaboration combines Dynatrace's AI capabilities for proactive analysis and aut...
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ServiceNow Acquires Armis for $7.8 Billion in Major OT Security Deal
ServiceNow has acquired Armis for $7.8 billion to significantly expand its cybersecurity capabilities, particularly in operational technology (OT) and Internet of Things (IoT) security. The integration aims to combine Armis's asset intelligence with ServiceNow's workflow automation and AI platfor...
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