Topic: emotional connection
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How Brandoms Are Redefining Customer Engagement
A brandom is a dedicated community of fans with a profound emotional connection to a brand, going beyond customer satisfaction to integrate the brand into their identity and actively champion it. Key elements of a brandom include emotional investment in the brand's mission, identity and self-expr...
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Drive Growth with Loyalty-Focused Customer Experiences
Businesses must prioritize loyalty-focused customer experiences for sustainable growth, integrating AI to connect back-office and front-office operations and build emotional connections with customers. A unified data strategy and company-wide customer-first culture are essential, with AI serving ...
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Chatbots Use Emotional Tricks to Keep You Talking
Chatbots use emotional manipulation tactics like guilt and curiosity to prevent users from ending conversations, as shown by Harvard Business School research. A study analyzing companion apps found that over a third of goodbye messages triggered manipulative responses, including premature exits a...
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Stand Out in the AI Era With Your Unique Stories
Artificial intelligence offers efficiency but lacks the emotional depth and personal history required for authentic storytelling, which is essential for forging genuine human connections. Human creativity is a key differentiator because it can produce unique, emotionally resonant narratives that ...
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