Topic: cloud migration
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Brennan & NiCE Launch Advanced Cloud Contact Center Solutions
Brennan has implemented NiCE CXone Mpower, transitioning from outdated on-premises telephony to a cloud-native platform to enhance operational efficiency and customer service. The new system has delivered measurable improvements, including better platform stability, higher agent productivity, and...
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Chevron's Cloud Migration Cuts 30 Days to 1: ROI Revealed
Chevron significantly improved efficiency by moving operations to cloud-based systems, reducing processing times from 30 days to just one. The hybrid cloud approach enabled real-time data analysis and scalability while maintaining security and compliance standards. The transition supports advance...
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Allianz Uses AI to Predict and Prevent Incidents
Allianz Insurance Australia has adopted a data analytics platform using AI and big data to shift from traditional insurance to proactive risk management and prevention, reinforcing its brand promise of "Care You Can Count On." The company's data strategy enables personalized customer solutions an...
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TeKnowledge Launches AI-Ready Security Suite for Cyber Resilience
TeKnowledge has launched an AI-Ready Security Suite, a managed service to help large enterprises securely manage the risks associated with rapid generative AI adoption, such as prompt injection and data leakage. The suite is built on a three-pillar framework—Assess, Implement, and Optimize—that p...
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Microsoft's Entra ID Flaws: A Near-Catastrophic Security Risk
Security researcher Dirk-jan Mollema discovered two severe vulnerabilities in Microsoft’s Entra ID that could have allowed attackers to gain global administrator privileges across nearly all Azure customer environments. The flaws enabled an attacker to impersonate any user in any tenant, potentia...
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97% of Firms Can't Prove AI ROI: 5 Expert Fixes
97% of organizations struggle to prove ROI from generative AI, but strategies like setting clear project boundaries and modernizing data infrastructure can help manage this challenge effectively. Securing organizational buy-in requires using business-relevant metrics, aligning stakeholders, and i...
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The Future is Passkeys: Say Goodbye to Passwords
Passkeys are emerging as a more secure and user-friendly alternative to traditional passwords, simplifying access to online services while enhancing security. A hybrid environment of passwords and passkeys is expected to persist for years as businesses gradually update systems, with consumer adop...
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