Extreme Networks Launches AI Service Agent, Hosts AI Summit
▼ Summary
– Extreme Networks has launched its AI Service Agent for all Extreme Platform ONE customers to streamline network management and automate workflows.
– The AI Service Agent reduces manual IT tasks by up to 95% by handling evidence collection, ticket creation, and case management.
– CTO Nabil Bukhari has been appointed President of AI Platforms to accelerate AI innovation and oversee the company’s AI initiatives.
– Extreme will host its first AI Summit in New York City on November 13, 2025, featuring industry leaders discussing AI’s role in enterprise networking.
– Extreme’s leadership emphasizes that AI is central to their entire product portfolio, driving automation and delivering immediate value to customers.
Extreme Networks has unveiled a major expansion of its artificial intelligence capabilities, introducing a new AI Service Agent for its platform customers, scheduling a dedicated AI Summit in New York, and promoting its Chief Technology Officer to lead all AI platform initiatives. These strategic moves underscore the company’s commitment to embedding intelligent automation at the core of enterprise networking solutions.
The newly launched AI Service Agent is now available to all users of Extreme Platform ONE. This platform was the first in the networking industry to combine agentic, multimodal, and conversational artificial intelligence. Designed specifically for enterprise environments, the AI Service Agent simplifies network management by automating everyday workflows. It enables IT departments to provide quicker and more intelligent support. The agent handles labor-intensive duties such as gathering evidence, generating support tickets, and managing cases. This automation can reduce manual work by as much as 95%, leading to faster problem resolution and allowing technical teams to concentrate on more strategic projects.
An IDC report recognizes the company’s pioneering role, stating, “Extreme Networks has emerged as a leader in AI-powered network management with its Extreme Platform ONE, a cutting-edge platform designed to address the complexities of modern networking.”
Ed Meyercord, President and CEO of Extreme, emphasized the company’s direction. “Our investment in AI is fueling a new chapter for networking. We are placing it at the very center of our products and using it to propel our own business growth. The result is networks that are faster, more automated, and better aligned with customer demands. This represents a fundamental shift, not just a gradual improvement, giving our clients the tools to resolve issues with unprecedented speed.”
In a related leadership development, CTO Nabil Bukhari has taken on the additional role of President of AI Platforms. This expanded position will see him drive innovation across the company’s portfolio, which is now fundamentally built around artificial intelligence. He remains responsible for product development, research and development, the Office of the CTO, and the subscription business. A key focus will be accelerating the adoption of Extreme Platform ONE and steering all AI-related projects to ensure they deliver concrete business results.
Bukhari commented on the philosophy behind these efforts. “For us, AI is not a peripheral feature; it is the core intelligence that drives our entire portfolio. We are creating agentic systems that do more than just react, they reason, adjust, and generate continuous value. Our AI investments are providing tangible benefits today while simultaneously shaping the future of how enterprises will connect, function, and expand. Artificial intelligence is the dominant force crafting what lies ahead.”
To further the conversation on this transformative technology, Extreme will host the Extreme AI Summit in New York City on November 13, 2025. The event will convene senior leaders for an in-depth exploration of how AI is revolutionizing enterprise networking. Attendees can expect to engage with the most current and significant innovations in the field. The speaker lineup includes notable figures such as Paul Daugherty, AI Advisory Chair at TPG and former CEO of Accenture Technology, and MLB Hall of Famer Keith Hernandez.
(Source: ITWire Australia)
