Topic: customer support
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Twilio's Conversation Relay: The End of IVR Systems?
Twilio's Conversation Relay replaces traditional IVR systems with AI-driven voice agents that enable natural, real-time phone conversations, eliminating rigid menu trees. The platform offers flexibility by allowing businesses to choose their preferred speech-to-text, text-to-speech engines, and A...
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Razer Gaming Laptops Face PR Storm Over Hardware, Software Issues
Razer Gaming Laptops, particularly the Blade 16 and recent models, are facing widespread reports of hardware malfunctions and software glitches, including unresponsive trackpads and erratic keyboard behavior. Performance issues are linked to Razer’s Synapse software, which causes frame rate drops...
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How LLMs Enable Strategic Thinking in Education
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Unlocking Early Childhood Insights: AI in Naturalistic Recordings
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Neuro-AI Ethics: Navigating Tech, Law & Regulation
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Brain Fingerprinting: A Signal Processing Analysis
Brain fingerprinting represents a sophisticated application of signal processing techniques to identify unique neural patterns associated with individual cognitive responses. This innovative methodology analyzes brainwave signals to detect whether specific information is present in a person's memory,
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AI Startups Use Revenue to Attract Top Talent
AI startups are increasingly using annual recurring revenue figures instead of just funding rounds to attract top talent, demonstrating market validation and sustainable business models in a competitive field. Sierra exemplifies this trend by securing long-term enterprise contracts with major cli...
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Sierra CEO: Why the AI Boom Echoes the Dotcom Era
The current AI investment surge resembles the dot-com boom, with potential for both failures and transformative successes like Amazon or Google. Sierra, led by Bret Taylor, uses outcome-based pricing for AI customer service agents, focusing on voice interactions for natural, effective support. Ta...
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OpenAI's Support Bot Fails to Explain ChatGPT
The ChatGPT iPad app lacks a dedicated bug reporting feature for users, creating a significant support gap despite the platform's scale. A reproducible window resizing bug on iPad Pro models causes the interface to become unresponsive, highlighting the app's technical issues. OpenAI's in-app supp...
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The Future of Education: A Survey of Large Language Models
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Apple's New Sainte‑Catherine Store Opens Today in Montreal
Apple has opened a new flagship store in downtown Montreal, designed as a community hub for exploring products, receiving expert support, and attending free workshops. The store offers exclusive services like a dedicated pickup area, the Genius Bar for technical help, personalized consultations, ...
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Generalizable Learning for Channel Extrapolation Under Distribution Shift
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Unlocking EEG Insights: The Rise of Foundation Models
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HP to Lay Off Thousands, Invest in AI to Save Millions
HP Inc. will reduce its global workforce by 4,000 to 6,000 employees by fiscal year 2028, aiming for $1 billion in annual savings and integrating AI to enhance operations and competitiveness. The layoffs, focused on product development, internal operations, and customer support, are part of a str...
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How to Choose the Best Web Hosting for Your Site
Choosing the right web hosting provider is crucial for website performance, security, and scalability, impacting user experience and business success. Prioritize security by selecting hosting with SSL certificates to encrypt data, protect sensitive information, and maintain credibility and compli...
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Fastly Named Gartner Customers' Choice for 7th Year in Web Security
Fastly has been named a Gartner Peer Insights Customers’ Choice for Cloud WAAP for the seventh consecutive year, based on high customer satisfaction and feedback from IT professionals. The company's Web Application Firewall received an outstanding 4.8 out of 5 stars from 130 verified reviews, emp...
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Meta's New AI Tools Use Your Chats to Personalize Ads
Meta has launched a free Business AI agent to help small and medium businesses automate sales support and product recommendations across its platforms, aiming to streamline the customer purchase process. Starting December 16, Meta will use conversations with its AI chatbot to personalize ads and ...
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Klaviyo Launches AI Agent to Automate Marketing Campaigns
Klaviyo introduced a Marketing Agent and made its Customer Agent generally available, aiming to create an autonomous B2C CRM that integrates data, marketing, and service to ease team workloads and enhance personalization. The Marketing Agent automates the full campaign lifecycle from a URL, gener...
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Multi-View Independent Component Analysis with Delays and Dilations
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Brain Foundation Models: A Survey of Neural Signal Processing Advances
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Boost Productivity: 7 No-Code AI Tools Marketers Can Build Now
No-code AI platforms enable marketing teams to automate tasks, enhance content, and make data-driven decisions without programming skills. Practical tools include chatbots for customer engagement, AI-driven email subject line generators, and social media content creators that streamline operation...
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Discord data breach exposes user support tickets to hackers
A security breach at Discord exposed sensitive user data after hackers infiltrated a third-party customer support provider, impacting users who had submitted support tickets. The attackers obtained personal details like names, email addresses, message content, and even official ID images, demandi...
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Elad Gil: The AI Markets With Winners vs. Wide-Open Opportunities
Elad Gil describes the AI sector as having both established leaders in some markets and wide-open opportunities in others, highlighting its unpredictability despite his extensive investment experience. He identifies foundational models, AI-assisted coding, and medical transcription as areas with ...
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Ditch Outlook: Why It's Time to Switch
Microsoft Outlook is criticized for being bloated and unresponsive, with performance issues stemming from excessive background processes and telemetry collection. The application includes deceptive advertisements that mimic unread emails and complicates account recovery with poor customer support...
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Extreme Networks Launches AI Service Agent, Hosts AI Summit
Extreme Networks has expanded its AI capabilities by launching an AI Service Agent for its platform customers, scheduling an AI Summit, and promoting its CTO to lead AI initiatives, emphasizing a commitment to intelligent automation in enterprise networking. The new AI Service Agent automates net...
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Snapchat's Massive AWS Outage: A Live Recap
A major AWS outage on October 20, 2025, caused widespread downtime for numerous online services, including Snapchat, highlighting the digital world's heavy reliance on a few cloud providers. Snapchat experienced a significant disruption, with over 22,000 user complaints at its peak, as the app fa...
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Acquisition Grabs Attention, But Loyalty Drives Growth
Sustainable growth relies more on cultivating loyalty in existing customers than on acquiring new ones, as retention and upselling are more cost-effective and yield better results. Building customer loyalty requires strategic execution, including audience segmentation, consistent communication, a...
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Detecting and Reducing Gender Bias in University Forums with AI
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Risotto Secures $10M Seed to Simplify Ticketing With AI
The help desk automation sector is seeing innovation from AI-focused startups like Risotto, which secured $10 million in seed funding to autonomously resolve support tickets, challenging established players. Risotto's competitive advantage lies in its sophisticated infrastructure, including promp...
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Visible Now Offers Outage Credits to Customers
Visible Wireless is issuing a $5 bill credit to customers as compensation for a recent network outage, mirroring a larger credit offered by its parent company, Verizon. The credit was communicated via an in-app apology, but some users reported needing to contact support to receive it, indicating ...
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Wonderful Raises $100M to Deploy AI Agents for Customer Service
Wonderful secured a $100 million Series A investment, led by Index Ventures with other major investors, to develop its scalable multi-agent AI platform for customer service. The company's localized approach, adapting to language, culture, and regulations, has driven rapid growth, achieving an 80%...
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Sama X Debuts at GITEX with Expanded Starlink Solutions
Sama X is presenting its expanded Starlink solutions at GITEX Global, targeting enterprise, government, and private users with connectivity for terrestrial and maritime applications to enhance internet access in the Middle East and beyond. As an authorized Starlink reseller, the company offers hi...
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Discord Data Breach Exposes User Info and Photo IDs
A security breach at Discord's third-party customer support vendor exposed limited user information including email addresses and partial payment details, though Discord's own systems remained secure. The compromised data includes support ticket information such as names, usernames, and the last ...
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Top 4 Platforms for Easy Online Registration
Selecting the right online registration software is critical for businesses, requiring a platform that is secure, intuitive, and cost-effective to ensure a positive experience for organizers and participants. Four standout platforms are highlighted: Regpack for its all-in-one management and high ...
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Anthros V2 Chair Review: Why It's Worth the High Price Tag
The Anthros V2 Chair is a top-tier ergonomic seating solution, offering advanced design and health-focused engineering for improved posture and back pain relief, despite its high price. Its unique segmented backrest and proprietary cushion technology promote spinal alignment and even weight distr...
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Monarch Tractor Faces Lawsuit Over Autonomous Operation Failures
Burks Tractor alleges Monarch Tractor misrepresented its electric tractors' autonomous capabilities, claiming they cannot operate driverless as promised after purchasing ten units based on these assurances. The dealership discovered the tractors were defective upon delivery, with Monarch later ad...
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OutSystems Agent Workbench Now Available for Enterprise AI
OutSystems has launched the Agent Workbench, a platform enabling businesses to create and manage intelligent AI agents for use across departments, data, and workflows, with early users reporting efficiency gains and faster AI adoption. The platform addresses key challenges in AI agent development...
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Salesforce Gainsight Compromise: Key Findings & Customer Action Steps
Salesforce detected unauthorized API calls from non-whitelisted IPs via the Gainsight Connected App, prompting immediate security actions to protect customer data. Gainsight has been temporarily removed from the Hubspot Marketplace, with only three organizations confirmed impacted and no verified...
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ElevenLabs Hits $330M ARR, CEO Reveals
ElevenLabs has surpassed $330 million in annual recurring revenue, achieving this milestone with accelerating speed, which highlights surging market demand for its AI audio solutions. Major corporations and startups are adopting its voice agent platform, with enterprise clients now handling over ...
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DJI Neo 2 Selfie Drone Launches Worldwide, Skips US Market
The DJI Neo 2 selfie drone is launching globally in regions like Japan, Canada, and the UK, but it will not be officially available in the United States due to adjusted market strategies. Key features include a lidar-based obstacle avoidance system, a top speed of nearly 27 mph, gesture controls,...
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Dataminr Acquires ThreatConnect for $290M to Boost AI Cyber Defense
Dataminr has acquired ThreatConnect for $290 million to merge their technologies into a unified, AI-driven defense platform that provides real-time, personalized insights for clients. The integration will combine Dataminr's public data analysis with ThreatConnect's internal intelligence managemen...
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Velents.ai Secures $1.5M to Launch First Arabic AI Employee
Velents.ai raised $1.5 million to launch Agent.sa, the Middle East's first fully Arabic-speaking AI employee, aiming to transform enterprise operations with language-specific automation. Founded in 2021, the startup expanded from recruitment services to enterprise AI solutions, with Agent.sa hand...
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Soumi Mukherjee Named Rapid7 Sales Director for ANZ
Rapid7 has appointed Soumi Mukherjee as the new Sales Director for Australia and New Zealand, aiming to strengthen regional leadership and accelerate growth. Mukherjee brings over 20 years of experience in technology sales across Asia-Pacific and ANZ, focusing on helping organizations protect aga...
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Xbox Boss Confirms Next-Gen Console Will Have First-Party Games at Launch
Microsoft's next Xbox will launch with a strong lineup of exclusive first-party games to strengthen its value proposition and competitive stance in the gaming market. Despite speculation about a shift to software-only models, the market for dedicated gaming hardware remains strong, supported by a...
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Google Fi adds AI bill summaries and enhanced web calling
Google Fi is launching an AI-powered billing assistant that provides detailed statement summaries and answers specific questions about charges without needing support. A new "optimized audio" feature will use AI to filter out background noise during calls and support HD calling for clearer voice ...
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Microsoft and Amazon Forge Major Ad Partnership
Microsoft is discontinuing its Microsoft Invest DSP and partnering with Amazon DSP as its primary transition partner, effective February 28, 2026, to focus on its core advertising offerings. Advertisers using Microsoft Invest will migrate to Amazon DSP, gaining access to Amazon's audience insight...
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Discord Hack Exposes 70,000 Users' Government IDs
A security breach at Discord exposed sensitive government identification documents of approximately 70,000 users, occurring through a compromised third-party customer support provider and highlighting risks tied to mandatory digital ID verification. The incident poses a substantial identity theft...
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MANGO Data Breach Exposes Customer Information
MANGO alerted customers to a data breach caused by a third-party marketing partner, exposing personal information like names, email addresses, and phone numbers, but not sensitive financial or password data. The company confirmed its own systems were not compromised, operations continued uninterr...
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Agentic AI Nears Mainstream Adoption in Production
Organizations are rapidly scaling "agentic AI" from pilots to limited production, with significant investment focused on IT, cybersecurity, and customer support. Widespread adoption is hindered by technical obstacles, primarily **security, privacy, and the challenge of monitoring complex, inter...
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Get Microsoft Office for $49.97, No Monthly Fees
Microsoft Office Home & Business 2021 is available for a one-time payment of $49.97, offering a lifetime license for the full desktop suite on Mac or Windows without ongoing subscription fees. The package includes essential, feature-rich applications like Word, Excel, PowerPoint, Outlook, Teams, ...
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