Topic: customer support
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Anthropic's Cowork Gains Agentic Plugin Power
Anthropic has expanded its Cowork platform with agentic plugins, transforming Claude's AI assistant into a versatile productivity engine for automating specialized workflows across departments. These plugins allow deep customization for tasks like content drafting or legal review, with an emphasi...
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The Future of Education: A Survey of Large Language Models
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How LLMs Enable Strategic Thinking in Education
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Detecting and Reducing Gender Bias in University Forums with AI
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Unlocking Early Childhood Insights: AI in Naturalistic Recordings
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Risotto Secures $10M Seed to Simplify Ticketing With AI
The help desk automation sector is seeing innovation from AI-focused startups like Risotto, which secured $10 million in seed funding to autonomously resolve support tickets, challenging established players. Risotto's competitive advantage lies in its sophisticated infrastructure, including promp...
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Agentic AI Nears Mainstream Adoption in Production
Organizations are rapidly scaling "agentic AI" from pilots to limited production, with significant investment focused on IT, cybersecurity, and customer support. Widespread adoption is hindered by technical obstacles, primarily **security, privacy, and the challenge of monitoring complex, inter...
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Multi-View Independent Component Analysis with Delays and Dilations
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Google Licenses Hume AI's Top Talent in Strategic Deal
Google DeepMind has licensed Hume AI's technology and hired its CEO and key engineers to integrate advanced emotional voice capabilities into its AI models, aiming to compete in the race for sophisticated voice interfaces. The deal underscores the industry's shift toward voice as a primary AI int...
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Apple's New Sainte‑Catherine Store Opens Today in Montreal
Apple has opened a new flagship store in downtown Montreal, designed as a community hub for exploring products, receiving expert support, and attending free workshops. The store offers exclusive services like a dedicated pickup area, the Genius Bar for technical help, personalized consultations, ...
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Visible Now Offers Outage Credits to Customers
Visible Wireless is issuing a $5 bill credit to customers as compensation for a recent network outage, mirroring a larger credit offered by its parent company, Verizon. The credit was communicated via an in-app apology, but some users reported needing to contact support to receive it, indicating ...
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ElevenLabs Hits $330M ARR, CEO Reveals
ElevenLabs has surpassed $330 million in annual recurring revenue, achieving this milestone with accelerating speed, which highlights surging market demand for its AI audio solutions. Major corporations and startups are adopting its voice agent platform, with enterprise clients now handling over ...
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Brazil Halts Meta's Ban on Third-Party AI Chatbots for WhatsApp
Brazil's competition authority has suspended a new Meta policy and launched an investigation, alleging the rule unfairly favors Meta's own AI chatbot by blocking third-party AI companies from using the WhatsApp Business API. The policy, which impacted firms like OpenAI and Microsoft, would have b...
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Generalizable Learning for Channel Extrapolation Under Distribution Shift
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Get Microsoft Office for $49.97, No Monthly Fees
Microsoft Office Home & Business 2021 is available for a one-time payment of $49.97, offering a lifetime license for the full desktop suite on Mac or Windows without ongoing subscription fees. The package includes essential, feature-rich applications like Word, Excel, PowerPoint, Outlook, Teams, ...
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Boxing Day Deal: Save £50 on Corsair VANGUARD PRO 96 Keyboard
The Corsair VANGUARD PRO 96 keyboard is on a limited-time Boxing Day sale, with a £50 discount bringing the price to £159.99 using a specific promo code. Its key feature is the proprietary MGX Hyperdrive magnetic switches, which offer precise actuation and enhanced durability by using magnets ins...
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Neuro-AI Ethics: Navigating Tech, Law & Regulation
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Unlocking EEG Insights: The Rise of Foundation Models
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Brain Foundation Models: A Survey of Neural Signal Processing Advances
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My Week with Trump Mobile: A Real-World Test
The wireless service performed well technically, offering strong 5G coverage and reliable data speeds in Seattle, even surpassing the reviewer's personal Verizon plan in some cases. The user experience was marred by a persistent feeling of unease due to the politically charged "Trump" brand ident...
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HP to Lay Off Thousands, Invest in AI to Save Millions
HP Inc. will reduce its global workforce by 4,000 to 6,000 employees by fiscal year 2028, aiming for $1 billion in annual savings and integrating AI to enhance operations and competitiveness. The layoffs, focused on product development, internal operations, and customer support, are part of a str...
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WhatsApp Bans ChatGPT and Copilot
WhatsApp will remove third-party AI chatbots like ChatGPT and Copilot by January 2026 due to new terms of service that restrict how businesses use its platform. OpenAI and Microsoft are withdrawing their chatbots in response to Meta's updated WhatsApp Business Solution terms, with ChatGPT users a...
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Brain Fingerprinting: A Signal Processing Analysis
Brain fingerprinting represents a sophisticated application of signal processing techniques to identify unique neural patterns associated with individual cognitive responses. This innovative methodology analyzes brainwave signals to detect whether specific information is present in a person's memory,
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Boost Productivity: 7 No-Code AI Tools Marketers Can Build Now
No-code AI platforms enable marketing teams to automate tasks, enhance content, and make data-driven decisions without programming skills. Practical tools include chatbots for customer engagement, AI-driven email subject line generators, and social media content creators that streamline operation...
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Salesforce Gainsight Compromise: Key Findings & Customer Action Steps
Salesforce detected unauthorized API calls from non-whitelisted IPs via the Gainsight Connected App, prompting immediate security actions to protect customer data. Gainsight has been temporarily removed from the Hubspot Marketplace, with only three organizations confirmed impacted and no verified...
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AI Startups Use Revenue to Attract Top Talent
AI startups are increasingly using annual recurring revenue figures instead of just funding rounds to attract top talent, demonstrating market validation and sustainable business models in a competitive field. Sierra exemplifies this trend by securing long-term enterprise contracts with major cli...
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Monarch Tractor Faces Lawsuit Over Autonomous Operation Failures
Burks Tractor alleges Monarch Tractor misrepresented its electric tractors' autonomous capabilities, claiming they cannot operate driverless as promised after purchasing ten units based on these assurances. The dealership discovered the tractors were defective upon delivery, with Monarch later ad...
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DoorDash Data Breach Exposes User Info in October
DoorDash experienced a data breach in October 2025 due to a social engineering attack on an employee, compromising user contact details like names, addresses, and emails. This is the third major security incident for DoorDash in recent years, affecting consumers, delivery drivers, and merchants, ...
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DJI Neo 2 Selfie Drone Launches Worldwide, Skips US Market
The DJI Neo 2 selfie drone is launching globally in regions like Japan, Canada, and the UK, but it will not be officially available in the United States due to adjusted market strategies. Key features include a lidar-based obstacle avoidance system, a top speed of nearly 27 mph, gesture controls,...
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Wonderful Raises $100M to Deploy AI Agents for Customer Service
Wonderful secured a $100 million Series A investment, led by Index Ventures with other major investors, to develop its scalable multi-agent AI platform for customer service. The company's localized approach, adapting to language, culture, and regulations, has driven rapid growth, achieving an 80%...
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T-Mobile Removes Key Perk for Select Customers
T-Mobile offers various subscriber benefits like free streaming services and DashPass, which depend on maintaining eligible service lines and may require periodic verification. Some users have received notifications that their free DashPass benefit will be discontinued, potentially leading to a $...
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Elad Gil: The AI Markets With Winners vs. Wide-Open Opportunities
Elad Gil describes the AI sector as having both established leaders in some markets and wide-open opportunities in others, highlighting its unpredictability despite his extensive investment experience. He identifies foundational models, AI-assisted coding, and medical transcription as areas with ...
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Sony Issues Refunds for 'Nightmare' Mortal Kombat Legacy Collection
The Mortal Kombat Legacy Kollection has faced backlash and refunds for preserving the original games' extremely difficult AI, which players find unmanageable by modern standards. Sony is issuing refunds despite its strict digital return policy, indicating the severity of player dissatisfaction an...
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Dataminr Acquires ThreatConnect for $290M to Boost AI Cyber Defense
Dataminr has acquired ThreatConnect for $290 million to merge their technologies into a unified, AI-driven defense platform that provides real-time, personalized insights for clients. The integration will combine Dataminr's public data analysis with ThreatConnect's internal intelligence managemen...
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Velents.ai Secures $1.5M to Launch First Arabic AI Employee
Velents.ai raised $1.5 million to launch Agent.sa, the Middle East's first fully Arabic-speaking AI employee, aiming to transform enterprise operations with language-specific automation. Founded in 2021, the startup expanded from recruitment services to enterprise AI solutions, with Agent.sa hand...
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Replace Your Meta Neural Band for $199
The Meta Ray-Ban Display smart glasses require the Meta Neural Band, a wrist-worn controller, to operate, and losing or damaging it poses a significant issue for users. Initially, it was unclear if the Neural Band could be purchased separately, leading to concerns that users might need to buy a n...
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Ditch Outlook: Why It's Time to Switch
Microsoft Outlook is criticized for being bloated and unresponsive, with performance issues stemming from excessive background processes and telemetry collection. The application includes deceptive advertisements that mimic unread emails and complicates account recovery with poor customer support...
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Soumi Mukherjee Named Rapid7 Sales Director for ANZ
Rapid7 has appointed Soumi Mukherjee as the new Sales Director for Australia and New Zealand, aiming to strengthen regional leadership and accelerate growth. Mukherjee brings over 20 years of experience in technology sales across Asia-Pacific and ANZ, focusing on helping organizations protect aga...
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Xbox Boss Confirms Next-Gen Console Will Have First-Party Games at Launch
Microsoft's next Xbox will launch with a strong lineup of exclusive first-party games to strengthen its value proposition and competitive stance in the gaming market. Despite speculation about a shift to software-only models, the market for dedicated gaming hardware remains strong, supported by a...
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Extreme Networks Launches AI Service Agent, Hosts AI Summit
Extreme Networks has expanded its AI capabilities by launching an AI Service Agent for its platform customers, scheduling an AI Summit, and promoting its CTO to lead AI initiatives, emphasizing a commitment to intelligent automation in enterprise networking. The new AI Service Agent automates net...
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Snapchat's Massive AWS Outage: A Live Recap
A major AWS outage on October 20, 2025, caused widespread downtime for numerous online services, including Snapchat, highlighting the digital world's heavy reliance on a few cloud providers. Snapchat experienced a significant disruption, with over 22,000 user complaints at its peak, as the app fa...
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How to Choose the Best Web Hosting for Your Site
Choosing the right web hosting provider is crucial for website performance, security, and scalability, impacting user experience and business success. Prioritize security by selecting hosting with SSL certificates to encrypt data, protect sensitive information, and maintain credibility and compli...
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Google Fi adds AI bill summaries and enhanced web calling
Google Fi is launching an AI-powered billing assistant that provides detailed statement summaries and answers specific questions about charges without needing support. A new "optimized audio" feature will use AI to filter out background noise during calls and support HD calling for clearer voice ...
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Get 10% Off Squarespace | October 2025 Promo Code
Squarespace enables users to build professional websites easily without technical skills, offering all-in-one solutions including e-commerce tools, inventory management, and customer data features. New users can save 10% with promo codes, and annual plans provide significant savings of 28-36%, wi...
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OpenAI's Support Bot Fails to Explain ChatGPT
The ChatGPT iPad app lacks a dedicated bug reporting feature for users, creating a significant support gap despite the platform's scale. A reproducible window resizing bug on iPad Pro models causes the interface to become unresponsive, highlighting the app's technical issues. OpenAI's in-app supp...
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MANGO Data Breach Exposes Customer Information
MANGO alerted customers to a data breach caused by a third-party marketing partner, exposing personal information like names, email addresses, and phone numbers, but not sensitive financial or password data. The company confirmed its own systems were not compromised, operations continued uninterr...
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X Rebrands Verified as Premium Business and Organizations
X has rebranded its premium services into two tiers: Premium Business with a gold checkmark for companies and Premium Organizations with a grey checkmark for government bodies. Premium Business offers tools for scaling, including credibility boosts, visibility features, and support, with pricing ...
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Twilio's Conversation Relay: The End of IVR Systems?
Twilio's Conversation Relay replaces traditional IVR systems with AI-driven voice agents that enable natural, real-time phone conversations, eliminating rigid menu trees. The platform offers flexibility by allowing businesses to choose their preferred speech-to-text, text-to-speech engines, and A...
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Sama X Debuts at GITEX with Expanded Starlink Solutions
Sama X is presenting its expanded Starlink solutions at GITEX Global, targeting enterprise, government, and private users with connectivity for terrestrial and maritime applications to enhance internet access in the Middle East and beyond. As an authorized Starlink reseller, the company offers hi...
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Acquisition Grabs Attention, But Loyalty Drives Growth
Sustainable growth relies more on cultivating loyalty in existing customers than on acquiring new ones, as retention and upselling are more cost-effective and yield better results. Building customer loyalty requires strategic execution, including audience segmentation, consistent communication, a...
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