OutSystems Agent Workbench Now Available for Enterprise AI
▼ Summary
– OutSystems has launched Agent Workbench, an AI-powered platform enabling enterprises to create and orchestrate intelligent AI agents across various use cases and workflows.
– Early Access Program participants reported significant operational efficiency gains, accelerated AI implementation, and improved digital experiences for customers and employees.
– The platform addresses common AI adoption challenges by providing enterprise-grade security, governance, and scalability for building and deploying agents.
– Multiple companies demonstrated successful implementations, including Axos Bank automating error log analysis and Thermo Fisher Scientific transforming customer support processes.
– Agent Workbench supports multiple AI models and features enhanced capabilities like an agent marketplace and Model Context Protocol support for direct system integration.
OutSystems has officially launched its Agent Workbench, a powerful new platform designed to help businesses harness the potential of artificial intelligence and agentic systems. This innovative tool simplifies the creation and management of intelligent AI agents, enabling organizations to apply them across various departments, data sets, and operational workflows. Early participants in the program, including major firms like Axos Bank, Thermo Fisher Scientific, The Arch Company, Grihum Housing Finance, and TeamWork, have already reported substantial gains in operational efficiency, faster time-to-value with AI, and enhanced digital interactions for both customers and staff.
Kevin Hearn, SVP and Head of Consumer Bank Development at Axos Bank, emphasized the platform’s practical benefits. “We’re leveraging OutSystems to integrate AI capabilities without needing to hire specialized roles. Agent Workbench lets us quickly and safely build agents for targeted tasks, such as analyzing error logs and automating document data entry. This initiative marks a major milestone in our AI roadmap, helping us create a smarter, more responsive banking environment prepared for the future.”
The announcement took center stage at the OutSystems 2025 ONE Conference, the company’s premier annual gathering that unites IT leaders, developers, and global partners to explore cutting-edge developments in application and agent development. This launch arrives at a critical time: research shows that 93% of organizations are prioritizing AI agent development but face hurdles related to governance, security, integration, and scalability. As OutSystems CEO Woodson Martin explained during the event, Agent Workbench is built to manage an organization’s entire agentic ecosystem, combining data, workflows, user experiences, and intelligent agents into a single, secure, and enterprise-ready platform.
“Agentic AI represents one of the most significant opportunities for enterprise innovation and transformation,” Martin noted. “It empowers companies to increase revenue, improve operational efficiency, and deliver outstanding customer experiences. We developed Agent Workbench to equip our customers with the tools they need to build their agentic future. Participants in our Early Access Program have already achieved impressive outcomes, positioning them as pioneers in agentic AI adoption.”
Early Access Program participants shared specific use cases and results:
Axos Bank enhanced operational workflows and reduced employee workload by automating complex manual processes. The bank developed an intelligent log analysis agent that interprets error logs and offers actionable insights, eliminating the need for labor-intensive manual reviews. The platform also supports automated document mapping, which boosts data accuracy and staff productivity.
Thermo Fisher Scientific revamped its customer support by creating a Customer Escalation Agent. This AI solution processes unstructured data from customer interactions, removing the need for manual triage and speeding up issue resolution. The result is a more efficient support team and faster problem-solving for clients.
The Arch Company transitioned from spreadsheet-based operations to a centralized digital platform. Using a content classification agent built with Agent Workbench, the company now automatically routes customer service inquiries, replacing manual classification and enabling quicker, more accurate responses.
TeamWork introduced a support tool that provides real-time guidance and ticket information to help resolve complex cases. AI agents also handle routine, low-priority tickets automatically, freeing support staff to focus on higher-impact issues. This multi-agent setup improves both operational efficiency and client satisfaction.
Grihum Housing Finance is implementing Agent Workbench to refine loan underwriting and property evaluation. Specialized agents analyze property reports and recommend technical deviations during loan origination, transforming a traditionally manual and error-prone process into a streamlined, accurate workflow.
The generally available version of Agent Workbench builds on its early access features, introducing an agent marketplace and Model Context Protocol (MCP) support to speed up automation by connecting agents directly to enterprise systems and external services. In addition to compatibility with AWS Bedrock, Azure OpenAI, and Anthropic models, the platform now supports newer large language models such as Gemini, Cohere, Mistral, Databricks, AI2, and IBM’s WatsonX. It also accommodates custom models on VertexAI and open-source models from HuggingFace.
Hélio Pimenta, Associate Partner at KPMG Low-Code Center of Excellence, highlighted the platform’s governance and efficiency. “Agent Workbench delivers the rapid value and governance controls that organizations expect from OutSystems. It allows teams to design, orchestrate, and deploy autonomous AI agents—handling everything from task planning to enterprise integration—while maintaining oversight through policies, auditing, and compliance across the entire lifecycle.”
For those interested in learning how agentic AI can accelerate innovation, additional information is available on the OutSystems Agent Workbench homepage, and an upcoming webinar will provide further insights.
OutSystems is a globally trusted AI-powered low-code development platform used by thousands of customers. It enables executives and technology leaders to build mission-critical applications and agentic systems that drive revenue growth and operational excellence. Despite common barriers like talent shortages, legacy systems, and fragmented solutions, OutSystems offers a proven low-code environment and AI-driven development experience that accelerates innovation by up to ten times, all while ensuring built-in security, scalability, and governance.
Acknowledged as an industry leader by analysts and professionals worldwide, OutSystems helps global brands innovate at the pace of market change and foster effective human-AI collaboration. Since its founding in 2001, the company has grown to support over 60 million end users, more than 500 partners, and active customers across 75 countries and 20 industries.
(Source: ITWire Australia)
