Tesla Recalls 10,000 Powerwall 2 Batteries Over Fire Risk
▼ Summary
– Tesla is expanding a Powerwall 2 battery recall from Australia to the US due to a third-party battery cell defect that can cause overheating, smoking, or minor property damage.
– The recall affects approximately 10,500 batteries sold between November 2020 and December 2022 through Tesla’s website and certified installers.
– Tesla has remotely discharged nearly all affected units to eliminate operational risks, with technicians handling the remaining discharges.
– The company is removing and replacing all recalled Powerwall 2 units at no cost and notifying customers via its mobile app.
– Tesla is prioritizing replacements through certified installers who will contact customers directly, and support is available by phone or email for questions.
Tesla has broadened a safety recall for its Powerwall 2 home batteries to the United States, addressing a potential fire hazard linked to a manufacturing flaw in certain cells. The recall impacts roughly 10,500 units distributed nationwide via Tesla’s official website and authorized installers from November 2020 through December 2022. According to the U.S. Consumer Product Safety Commission, the underlying issue involves a “third-party battery cell defect” that can lead to abnormal operation, overheating, and in some instances, smoking or flames. To date, the company has documented 22 overheating incidents, six reports of smoke, and five cases of minor property damage from fire, though no injuries have been reported.
The affected Powerwall 2 batteries are identifiable by the model name printed on the unit’s side. Tesla has indicated that the vast majority of these batteries have already been remotely discharged to eliminate any immediate operational danger. Technicians will handle discharging any remaining units still posing a risk.
All customers with recalled units will receive a free removal and replacement service. Notifications are being sent directly through the Tesla mobile app to alert owners. The company is expediting the replacement process, with certified installers proactively reaching out by email or telephone to arrange installation appointments. For assistance, customers should first contact their original installer. Alternatively, they can get in touch with Tesla’s support team directly at 1-877-961-7652 or by emailing powerwallsupportna@tesla.com for a quicker resolution.
(Source: The Verge)
