Topic: service optimization
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Oracle's AI Agents Now Power Marketing, Sales & Customer Service
Oracle has launched a suite of prebuilt, role-based AI agents for revenue teams within its Fusion Cloud Applications, designed to automate tasks, provide data insights, and free professionals for strategic work at no extra cost. These agents leverage data across an organization (finance, operatio...
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Amperity Launches Real-Time Customer Profiles for Instant Engagement
Amperity's Real-Time Profiles merge live customer signals with historical data to enable instant, personalized interactions across marketing and service teams. This innovation eliminates the traditional compromise between speed and data completeness by providing a continuously updated, unified cu...
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Oracle launches AI agents for CX and revenue teams
Oracle has launched AI agents integrated into its Fusion Cloud CX platform, enhancing efficiency and customer relationships across marketing, sales, and service teams through automation and data analysis. These AI agents are included at no extra cost and leverage a unified data model to access en...
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