Topic: technology strategy
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Qantas Builds Group-Wide AI Capability
Qantas is investing in a “group-wide AI capability” with planned uses so far spanning corporate and customer support, inflight catering waste and procurement. On the AI front, the airline has so far launched and scaled a “generative AI assistant for senior corporate teams with tailored training to drive productivity". It will also undertake “a full redesign of Qantas.com by the end of FY26”, which will include the integration of a “conversational AI assistant”. The planned investments in technol...
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Stephen Liang Retires, Scott Armul Named Chief Product and Technology Officer
Stephen Liang, Vertiv's Chief Technology Officer, will retire on January 1, 2026, after thirty years of service, during which he significantly shaped the company's technology strategy and innovation. Scott Armul has been appointed as the new chief product and technology officer, effective the sam...
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5 Essential Steps to Build Your Own AI Success
A successful AI project requires a strong data foundation with clear governance and ownership, as robust infrastructure is essential for effective exploration and implementation. Delivering clear user value is critical; automation should handle simpler tasks to free human expertise for complex pr...
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How MarketingOps Drives AI Success
Marketing operations success is now measured by operational enablement and scalability rather than just pipeline generation, focusing on empowering teams and maximizing technology investments. Artificial intelligence has become a core expectation in marketing, with its role shifting from experime...
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Waymo Co-CEO Reveals Autonomous Vehicle Truths at Disrupt 2025
The journey to fully autonomous vehicles is complex, with Waymo's co-CEO Tekedra Mawakana set to discuss real-world challenges like safety, public trust, and regulations at TechCrunch Disrupt 2025. Mawakana will provide an honest assessment of progress and hurdles in scaling autonomous technology...
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Colin Angle on iRobot's Failed Amazon Deal and the FTC
iRobot's Chapter 11 bankruptcy is attributed by founder Colin Angle to a blocked $1.7 billion Amazon acquisition, which he argues was a preventable outcome of prolonged regulatory scrutiny that stifled innovation. The exhaustive 18-month investigation consumed company resources during a critical ...
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Rising AI Chatbots Face Consumer Skepticism
Businesses are rapidly adopting conversational AI, with 63% in advanced development stages and 85% of consumers having used AI agents, but a significant gap exists between business confidence (90%) and actual consumer satisfaction (59%). Consumer satisfaction with AI interactions is improving, ri...
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