Topic: service excellence
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Innovating Hajj: Enhancing Pilgrim Services at 5th Conference
The Fifth Hajj Conference and Exhibition will take place in Jeddah from November 9th to 12th, themed "From Makkah to the World," to enhance the spiritual journey for pilgrims through global dialogue. The event will feature over 80 sessions and 60 workshops, focusing on advancements in technology,...
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Australians Prefer Human Connection Over AI by 2-to-1 Margin
Australian consumers strongly prefer human interaction over AI in customer service, with over half concerned about losing genuine connections and only 23% trusting companies to use AI responsibly, significantly lower than the global average. Poor AI implementations negatively impact business, as ...
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Allianz Morocco Unveils 24/7 Digital Health Insurance
Allianz Morocco has launched a 24/7 digital health insurance platform, providing immediate service access and faster claim handling to enhance customer responsiveness. The platform processes outpatient claims within 72 hours and approves urgent hospital care in as little as one hour, setting a ne...
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