Topic: impact customer service efficiency

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  • Airbnb Launches AI Customer Service Bot in the US
    May 2, 2025
    80%

    Airbnb Launches AI Customer Service Bot in the US

    Airbnb has launched an AI-powered customer service assistant in the U.S., reducing live agent contacts by 15% and improving response efficiency, with plans for nationwide expansion. The company is taking a cautious, incremental approach to AI, prioritizing practical improvements over complex func...

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