Topic: customer service transformation

Sort by: Relevance | Date
  • NiCE Acquires Cognigy: AI-First Shift in Customer Service
    August 1, 2025
    95%

    NiCE Acquires Cognigy: AI-First Shift in Customer Service

    NiCE is acquiring conversational AI leader Cognigy for $955 million, merging Cognigy's automation with NiCE's CXone platform to lead AI-driven customer experience solutions. The deal highlights industry trends where AI enhances customer service by handling routine tasks, with Cognigy's agentic AI...

    Read More »

Related Topics

Agentic AI (1) enterprise ai adoption (1) ai customer service (1) b2b tech market slowdown (1) generative ai growth (1) nices acquisition cognigy (1) ai enhancing human agents (1) ai-driven customer experience solutions (1)