Topic: ai-driven customer experience solutions

NiCE Acquires Cognigy: AI-First Shift in Customer Service

NiCE is acquiring conversational AI leader Cognigy for $955 million, merging Cognigy's automation with NiCE's CXone platform to lead AI-driven customer experience solutions. The deal highlights industry trends where AI enhances customer service by handling routine tasks, with Cognigy's agentic AI...