Topic: customer service automation
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Verizon Uses Google’s Gemini AI to Resolve Complex Customer Issues
Verizon is integrating Google's Gemini AI into its customer service systems to resolve complex issues faster while ensuring human oversight, with an upgraded My Verizon app handling tasks like billing and account upgrades. The Verizon Assistant automates routine tasks but escalates to live agents...
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Yelp Launches AI Voice Agents for Restaurants & Services
Yelp is rolling out AI-powered voice assistants designed to streamline customer service for restaurants and local businesses. The new feature aims to handle incoming calls, answer frequently asked questions, and perform basic tasks, like adding diners to a waitlist, without human intervention.
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Klarna Hits $1M Revenue Per Employee With AI Efficiency Boost
Klarna achieved $1 million in revenue per employee by leveraging proprietary AI systems, replacing third-party tools and reducing human labor. AI-driven customer service saved significant costs, handling most inquiries, though live agent support was reintroduced after feedback. Klarna's automatio...
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Top 11 YC Demo Day Startups Catching Investor Attention
Y Combinator Demo Day highlighted AI as the dominant theme, with startups focusing on AI tools, robotics, and specialized versions of existing platforms like "Cursor for lawyers." Standout startups included Anvil (SEO for LLMs), Atum Works (3D chip design), and Auctor (automated enterprise softwa...
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