Topic: balancing automation human engagement

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  • NiCE Approach: Scaling Human-Centric AI for Better CX
    June 26, 2025

    NiCE Approach: Scaling Human-Centric AI for Better CX

    The future of customer experience combines AI with human connection, focusing on meaningful, scalable solutions, as highlighted at NiCE Interactions 2025. NiCE's rebrand emphasizes empathy and measurable outcomes, with new AI-native platform CXOne MPower enabling proactive, journey-based service....

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