Integrated Auto & Truecaller Transform Jordan’s Truck Industry
▼ Summary
– Integrated Automotive has partnered with Truecaller to enhance customer engagement and communication in Jordan’s automotive sector.
– The partnership utilizes Truecaller’s Customer Experience Solution suite to improve trust, transparency, and customer interactions.
– Features include Verified Business Caller ID with Arabic localization and a green verification badge to build immediate customer confidence.
– The Call Reason feature in Arabic provides context before calls are answered, reducing uncertainty and strengthening customer relationships.
– Both companies aim to set new standards for excellence and innovation in the trucks and heavy equipment sector through this collaboration.
A new strategic alliance between Integrated Automotive, a major player in Jordan’s commercial trucking market, and the worldwide communications platform Truecaller is set to revolutionize customer interactions in the automotive industry. This partnership focuses on integrating Truecaller’s Customer Experience Solution suite to build stronger trust, improve transparency, and deliver communication that feels both professional and culturally relevant to local clients.
As customer expectations shift in a fast-moving digital environment, Integrated Automotive recognized the demand for clearer and more secure communication channels. By adopting Truecaller’s suite, which includes Verified Business Caller ID, Video Caller ID, and the Call Reason feature, the company can now offer a more polished and reliable calling experience. Each outgoing call will display the company’s official name in Arabic, its logo, and a green verification badge, helping customers immediately identify the caller and feel more at ease.
The Call Reason feature, also presented in Arabic, gives recipients insight into the purpose of the call before they even pick up. This upfront clarity reduces hesitation and helps create more confident, productive conversations. Such thoughtful communication practices are designed to deepen the bond between Integrated Automotive and its clientele.
Ahed Sukhon, General Manager at Integrated Automotive, emphasized the company’s focus on customer-centered service. “Our goal has always been to deliver practical, trustworthy solutions that improve the ownership journey, especially in the trucks and heavy equipment sector,” he stated. “Partnering with Truecaller allows us to communicate more openly and reliably with our customers in Jordan. This move aligns with our strategy to adopt international best practices and set higher standards across our industry.”
Priyam Bose, Global Head of GTM & Developer Products at Truecaller, expressed enthusiasm about the collaboration. “We are excited to work with Integrated Automotive to reshape how businesses communicate in Jordan,” he said. “Using our Customer Experience Solution Suite enables secure and transparent interactions. Presenting their Business Name and Call Reason in Arabic ensures every engagement is meaningful and culturally appropriate. This partnership highlights a joint dedication to innovation and raises the bar for customer engagement in the automotive field.”
(Source: MEA Tech Watch)
