Qualtrics Taps New APJ Leader to Drive AI Growth
▼ Summary
– Qualtrics has appointed Raen Lim as Managing Director for its Asia Pacific and Japan region to lead regional operations and accelerate growth.
– Lim brings over 20 years of leadership experience from companies including Splunk, Oracle, Salesforce, and Symantec.
– She will focus on helping businesses adopt Qualtrics AI capabilities to improve customer and employee experiences at scale.
– Qualtrics AI adoption is growing rapidly, with over one-third of customers upgrading to AI features and a 346% increase in monthly active AI users.
– Qualtrics’ $6.75 billion acquisition of Press Ganey Forsta aims to enhance its AI capabilities by combining technology with extensive data and healthcare expertise.
Qualtrics has announced the appointment of Raen Lim as the new Managing Director for its Asia Pacific and Japan (APJ) region, a strategic move aimed at accelerating the adoption of its advanced AI solutions. Lim brings more than twenty years of leadership experience from prominent technology firms, positioning her to drive regional growth and help organizations enhance both customer and employee experiences through Qualtrics’ proven experience management platform.
Previously serving as Group Vice President for Asia at Splunk, Lim has also held senior roles at Oracle, Salesforce, and Symantec. Her extensive background in scaling operations and guiding digital transformation will support Qualtrics’ expanding footprint across Australia, New Zealand, Japan, Southeast Asia, Korea, India, and Greater China. The company already counts major organizations like Commonwealth Bank of Australia, Singapore Airlines, and Intrepid Travel among its regional clients.
Brian Stucki, Chief Operating Officer at Qualtrics, emphasized that Lim’s appointment comes at a pivotal moment. “Raen’s impressive history of building high-performance teams and translating technology investments into tangible outcomes makes her the ideal leader for our next growth phase,” Stucki noted. “With businesses increasingly turning to our AI capabilities, her expertise will be instrumental in delivering success for our customers throughout APJ.”
In her new role, Lim will focus on helping companies leverage Qualtrics’ AI-powered tools to gain deeper insights and foster meaningful engagement. “Experience is now a critical differentiator in business performance,” Lim stated. “Qualtrics stands out because our AI innovations are not just theoretical—they are best-in-class, delivering measurable and lasting value. I look forward to partnering with leading organizations to revolutionize how they connect with customers and employees.”
The timing of Lim’s arrival aligns with surging demand for Qualtrics’ AI solutions. Faced with growing pressure to implement AI that delivers real business impact, organizations are adopting the Qualtrics Experience Management Platform® in record numbers. Recent data shows that over one-third of Qualtrics customers have upgraded to access its AI features, while 90% of the company’s top enterprise accounts use at least one AI-powered innovation. Monthly active users of Qualtrics AI solutions have surged by 346% in the past year, reflecting both rapid adoption and an expanding repository of unique experience data that enhances value for all clients.
Further strengthening its market position, Qualtrics recently completed a $6.75 billion acquisition of Press Ganey Forsta. This strategic investment combines Qualtrics’ leading technology with Press Ganey Forsta’s extensive data resources, benchmarking expertise, and specialized knowledge in healthcare. The merger is expected to accelerate innovation and extend the impact of AI-driven experience management for businesses worldwide.
Qualtrics is relied upon by thousands of top global organizations to create exceptional human experiences that build loyalty, increase engagement, and fuel business growth. Through its sophisticated AI tools and specialized Experience Agents™, the platform enables proactive, personalized interactions across all touchpoints, empowering companies to address issues in real time and capitalize on emerging opportunities.
(Source: ITWire Australia)