Brian Emerson Named Chief Product Officer at New Relic
▼ Summary
– Brian Emerson has been appointed to lead innovation strategy for New Relic’s Intelligent Observability Platform, used by 85,000 global customers.
– He brings over 25 years of product leadership experience from companies including ServiceNow, where he scaled IT Operations Management revenue by 9x.
– Emerson will report directly to CEO Ashan Willy and manage the product team developing new platform capabilities and partner integrations.
– New Relic launched over 25 platform innovations in the past year and was named a Gartner Magic Quadrant Leader for Observability Platforms for the 13th time.
– The company’s AI-strengthened platform unifies telemetry data to provide predictive insights that help businesses improve reliability and control costs.
Brian Emerson has been appointed as the new Chief Product Officer at New Relic, where he will direct the innovation strategy and execution for the company’s Intelligent Observability Platform. This platform is trusted by 85,000 global customers to enhance business and IT operations while keeping costs under control.
Emerson brings over 25 years of expertise in product development and management, gained at several high-growth software and cloud platform firms. Before joining New Relic, he served as Group Vice President and General Manager at ServiceNow. During his tenure there, he expanded the IT Operations Management (ITOM) revenue by a factor of nine, managing everything from strategy and product execution to market entry. Under his guidance, the ITOM portfolio emerged as one of ServiceNow’s most rapidly expanding business units. Earlier in his career, Emerson held senior product leadership positions at VMware, BMC Software, and Remedy, contributing to some of the most widely used enterprise software solutions in the industry.
New Relic CEO Ashan Willy remarked, “Brian joins New Relic at a pivotal moment as we accelerate our mission to help organizations succeed in an AI-first world. His outstanding record in product management at leading global IT operations and cloud companies makes him the perfect leader to advance our innovation and anticipate customer requirements.”
In his new capacity, Emerson will report directly to Willy and oversee the product management team, which is responsible for rolling out new platform features and partner integrations. Over the last year, New Relic has introduced more than 25 enhancements to its Intelligent Observability Platform, delivering a unified intelligence system that gives IT and business teams clear visibility into infrastructure, applications, and AI pipelines. Additionally, New Relic was recognized as a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms for the thirteenth year running, commended for its forward-thinking vision and execution that supports AI-enhanced workflows.
“New Relic stands out in the market by making observability smart and proactive, helping businesses save significant time and money,” stated Brian Emerson. “I am thrilled to lead a world-class product team and introduce new capabilities to the company’s acclaimed platform. I look forward to collaborating with executive, product, and engineering teams to help our customers accelerate their business growth.”
The New Relic Intelligent Observability Platform enables companies to eliminate disruptions in digital interactions. As the only AI-strengthened platform that unifies and correlates telemetry data, it offers complete clarity across an organization’s entire digital landscape. By processing the right data at the right moment, New Relic shifts problem-solving from proactive to predictive, helping businesses maximize value and manage expenses. This is why leading organizations worldwide, such as Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Swiggy, Topgolf, and William Hill, rely on New Relic to foster innovation, enhance reliability, and deliver outstanding customer experiences that support sustained growth.
(Source: ITWire Australia)