Liberate AI Raises $50M to Transform Insurance Back Offices
▼ Summary
– Liberate raised $50 million in a Series B round led by Battery Ventures, valuing the AI startup at $300 million post-money.
– The startup provides AI systems for property and casualty insurers, automating tasks like sales, service, and claims through voice AI and reasoning-based agents.
– Liberate’s AI agents handle end-to-end processes, including quoting policies and processing claims, without human intervention, and operate across multiple channels like voice, SMS, and email.
– The technology has helped increase sales by 15% and reduce costs by 23% for over 60 customers, focusing on the top U.S. carriers and agencies.
– Liberate uses reinforcement learning and human-in-the-loop safeguards to ensure compliance, scaling from 10,000 to 1.3 million automated resolutions monthly.
Liberate, an artificial intelligence company focused on automating insurance operations, has secured $50 million in a Series B funding round to expand its intelligent agent deployments worldwide. The investment was spearheaded by Battery Ventures and values the three-year-old San Francisco firm at $300 million post-money. Joining the round were new investor Canapi Ventures along with existing supporters Redpoint Ventures, Eclipse, and Commerce Ventures.
Insurance providers currently face mounting operational expenses, outdated legacy systems, and rising customer demands. A recent Deloitte analysis indicates that global premium growth in the non-life sector is expected to slow through 2026, reflecting increased competition and new cost pressures. While early AI experiments by insurers often stalled due to fragmented data and rigid processes, the industry is now moving toward comprehensive AI integration. Liberate aims to address this transition directly by embedding AI into core operational workflows.
Established in 2022, Liberate develops AI systems tailored for property and casualty insurers, targeting sales, customer service, and claims processing. The company’s voice AI assistant, named Nicole, manages both inbound and outbound calls to sell policies and respond to service inquiries. Behind the scenes, a network of reasoning-based AI agents connects with insurers’ existing infrastructure, collecting contextual information and generating responses delivered by Nicole, all without requiring human involvement.
These AI agents are engineered to perform complete end-to-end tasks rather than simply answering questions or escalating support tickets. Functions include quoting new policies, processing insurance claims, and updating policy endorsements. The system also operates across SMS and email, enabling insurers to interact with customers through multiple channels while automating routine daily workflows.
“Insurance companies are eager to expand, but existing limitations often hold them back,” explained Amrish Singh, Liberate’s co-founder and CEO. “We see tremendous opportunity in transforming the status quo.”
Singh previously spent nearly four years at Metromile, a car insurance provider now owned by Lemonade, where he gained experience in both back-office functions and technology. He founded Liberate alongside Ryan Eldridge, the company’s VP of engineering and another Metromile veteran, and Jason St. Pierre, Chief Product Officer, who held prior roles at Twitter, Google, and Alphabet’s life sciences division, Verily.
According to Singh, Liberate’s AI platforms have helped clients boost sales by an average of 15% while reducing operational costs by 23%. The startup now serves more than 60 customers, concentrating on the top 100 carriers and agencies that represent 70–80% of the U.S. property and casualty insurance market.
Liberate’s technology employs reinforcement learning customized for lengthy, regulated insurance conversations. All interactions are auditable and include human-in-the-loop safeguards to ensure regulatory compliance. Over the past year, the company reports scaling from 10,000 monthly automations to 1.3 million automated resolutions. These encompass direct customer interactions via its voice AI as well as back-office tasks managed by AI agents embedded within carrier systems.
Because AI systems are not yet infallible, Liberate utilizes an internal monitoring tool called Supervisor to track all agent-customer interactions. The software identifies potential issues or anomalies and can escalate to a human operator when an AI-generated response appears off-track. “By focusing exclusively on one industry and just three core use cases, we can implement far more effective guardrails,” Singh noted.
While client names remain confidential, Liberate shared that one insurer using its agents reduced hurricane claim response times from 30 hours to just 30 seconds. The AI agents also enable around-the-clock sales operations, allowing customers to purchase insurance during late-night or early-morning hours when human agents are typically unavailable.
Prior to this round, Liberate raised $15 million in a Series A funding round last year. Investors were particularly drawn to the company’s voice-powered omnichannel experience and its capacity to fully automate tasks by integrating with legacy systems.
“Liberate’s approach involves mapping and modeling each process, then ensuring all system connections are properly tested and designed to complete the task, not just communicate,” said Marcus Ryu, a general partner at Battery Ventures. Ryu, who previously worked with property and casualty insurers at Guidewire Software, will join Liberate’s board of directors.
The new capital will support the expansion of Liberate’s reasoning capabilities and enable broader deployment across the insurance sector. To date, the company has raised $72 million and employs approximately 50 people.
(Source: TechCrunch)
