Customer Science Welcomes Chris Borg as Partner Manager
▼ Summary
– Customer Science has appointed Chris Borg as its inaugural Partner Manager to expand the company’s partner program and strengthen alliance relationships.
– Borg brings over ten years of experience in business development, consulting, and customer experience, including his recent role as CEO of Arinum Solutions.
– His previous positions include senior channel and account management roles at companies like TalkDesk, 8×8, and Interactive Intelligence, where he drove growth and partner performance.
– CEO Todd Gorsuch highlighted Borg’s track record in building successful partner relationships and his deep understanding of the CX industry to enhance integrated solutions.
– Borg expressed enthusiasm for joining Customer Science to leverage its AI-driven CX transformation vision and support partners and customers through growth and innovation.
Customer Science, a prominent firm specializing in customer experience and digital transformation based in Sydney, has strengthened its leadership by appointing Chris Borg as its first-ever Partner Manager. In this newly created position, Borg will focus on expanding the company’s partner network, aligning it with strategic growth objectives, and fostering productive alliances that help partners deliver outstanding CX results. His efforts will enable organizations to tackle current market challenges while preparing for future opportunities.
Borg brings over a decade of expertise in business development, client management, consulting, and sales enablement, with a strong background in contact centers, digital transformation, and customer experience. Before joining Customer Science, he served as CEO of Arinum Solutions, a customer experience solutions provider. During his tenure, Borg led a strategic transformation that significantly boosted business growth and established sustainable operational performance.
Earlier in his career, Borg held a series of channel and account management roles with leading technology firms. As Senior Channel Manager APAC at TalkDesk, Channel & Customer Success Manager at 8×8, and Senior Account Manager at Interactive Intelligence, he consistently applied his hands-on expertise across technology, strategy, and operations to drive growth, improve partner outcomes, and execute complex customer and transformation projects.
Borg’s professional journey also includes serving as General Manager of Cloud Services at Somerville. He began his career in the education industry, working as General Manager for Brightstars Education before advancing to the role of Chief Executive at Brent Street.
Todd Gorsuch, CEO of Customer Science, expressed confidence in Borg’s appointment, stating, “Chris Borg has an outstanding history of cultivating mutually beneficial partner relationships and expanding businesses through practical, results-driven networks. His deep, intuitive understanding of the CX sector will empower Customer Science to develop high-value integrated solutions for clients and implement industry-leading practices for our partners. This ensures we maintain our reputation for delivering on commitments and achieving measurable success.”
Gorsuch added, “Our unique strength lies in helping organizations build all the essential CX and digital capabilities they need to deliver exceptional customer results. We aim to continue expanding these capabilities in an uncontested space, positioning ourselves as the only firm fully equipped to offer guidance and professional services spanning people, process, technology, data, AI, automation, management, and product. Partners are indispensable to achieving these outcomes, and we are excited about the positive influence Chris Borg’s skills and background will bring in enhancing our partners’ abilities and generating greater value for both our partners and shared customers.”
Reflecting on his new role, Borg said, “It’s a privilege to join Customer Science at this pivotal moment. The company’s compelling vision and accelerating momentum in AI-driven CX transformation are truly unmatched. I look forward to collaborating with our partners to unlock their full potential through our solutions and services, delivering meaningful outcomes for joint customers and supporting Customer Science through its next stage of growth and innovation.”
Customer Science supports organizations in realizing world-class service delivery by bringing their customer and digital experience visions to life. The company’s team consists of award-winning practitioners dedicated to making a tangible impact. They guide clients from initial concept, market research, and service design through to operational execution, embedding performance improvements via management, people, process, and technology consulting and professional services. Committed to delivering measurable results with rapid return on investment and sustainable solutions, Customer Science helps clients achieve high levels of customer satisfaction that align with their organizational goals.
(Source: ITWire Australia)