BMC Helix: How Agentic AI is Reshaping IT Service & Operations
▼ Summary
– BMC Helix will host its Customer and Partner Roadshow on October 29, 2025, at the InterContinental Riyadh.
– The event will showcase AI-powered innovations like Generative AI and Agentic AI for transforming IT service and operations management.
– Attendees will gain hands-on experience with BMC HelixGPT and agentic AI-driven automation to improve efficiency and innovation.
– BMC Helix aims to support Saudi organizations’ AI transformation and contribute to Saudi Arabia’s Vision 2030.
– The Helix platform integrates AI to enhance service quality and operator experience through intelligent automation and predictive insights.
BMC Helix, a prominent global provider of software solutions, is set to host its Customer and Partner Roadshow at the InterContinental Riyadh on October 29, 2025. This event will showcase how the company’s advanced AI technologies, including Generative AI and Agentic AI, are revolutionizing IT service and operations management. Senior leaders and technical specialists will present detailed product roadmaps, share customer success stories, and explain how these innovations are redefining enterprise IT.
The Riyadh Roadshow aims to unite industry leaders, IT professionals, and technology specialists to explore the latest developments in enterprise AI and ServiceOps. Participants will receive hands-on exposure to cutting-edge BMC Helix features such as BMC HelixGPT and agentic AI-driven automation. These tools help businesses achieve unprecedented levels of efficiency and foster innovation across their operations.
Salman Kazmi, Area Vice President for META at BMC Helix, emphasized the strategic importance of the Saudi market. He noted that Saudi Arabia combines remarkable scale, ambition, and urgency, making it an ideal environment for BMC Helix’s IT service and management solutions. The company is dedicated to supporting Saudi organizations at every stage of their AI transformation journey, offering scalable and flexible tools tailored to businesses of all sizes and digital maturity levels.
Kazmi further explained that BMC Helix is committed to accelerating innovation, ensuring customer success, and advancing the use of agentic AI in digital service and operations management worldwide. The Riyadh event will illustrate how BMC Helix’s AI capabilities align with Saudi Arabia’s Vision 2030 and contribute to regional progress, from major giga projects to local enterprises.
As a recognized leader in ServiceOps, BMC Helix provides a unified platform that integrates AI-driven IT Service Management (ITSM) with AIOps. The Helix platform stands out as one of the first enterprise-ready systems to incorporate Generative AI, improving service quality and operator effectiveness through intelligent automation and predictive analytics. With ongoing investments in R&D, strategic acquisitions, and a strong customer-centric approach, BMC Helix helps organizations maximize the value of their existing IT investments while enabling secure and effective AI adoption.
During the roadshow, live innovation demonstrations and real-world case studies will highlight how companies can use AI to boost productivity, enhance employee satisfaction, and accelerate digital transformation. Interactive lab sessions will give attendees firsthand experience with BMC Helix, BMC HelixGPT, and Agentic AI, showing how these solutions streamline operations, reduce manual tasks, and deliver a superior user experience.
(Source: MEA Tech Watch)
