Topic: impact call centers human agents

Phonely’s AI Agents Reach 99% Accuracy, Indistinguishable From Humans

A collaboration between Phonely, Maitai, and Groq has achieved 99.2% accuracy in AI-powered phone interactions, reducing response times by over 70% and surpassing models like GPT-4o. The breakthrough solves the "four-second problem" by using Groq's LPU chips and Maitai's model-switching tech,...