Topic: customer retention
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Your Customers Hold the Key to Understanding Churn
Data alone is insufficient for understanding customer churn, as it lacks the human context that direct conversations provide. Engaging directly with customers led to significant improvements, including a 14.6% boost in retention and a 53% reduction in delinquent accounts. Effective customer insig...
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Win Back Lost Customers with a 'Welcome Back' Program
A welcome back email program re-engages returning customers by acknowledging their history and fostering stronger connections, applicable across various industries. Key components include accurate data to identify returnees, tailored messaging based on past behavior, and a sequenced journey to pr...
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Effective Enterprise SEO Strategies for Sustainable SaaS Growth
Transform your SaaS model with an enterprise SEO strategy focused on sustainable growth and consumer engagement.
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InDrive's Ambitious Plan to Succeed as a Global Super App
InDrive is expanding from ride-hailing into a super-app offering services like grocery delivery and financial products, targeting emerging economies. The company has seen significant global growth with over 360 million downloads and plans to adapt its strategy locally, starting with Kazakhstan. I...
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6 Essential Agentic AI Insights for Service Leaders
Agentic AI is transforming customer service by enabling systems to handle interactions autonomously, which can reduce service costs by over 20% and free human agents for complex tasks. The success of AI adoption depends on connected, trusted data, as data silos in enterprises hinder efficiency an...
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T-Mobile's iPhone 17 Deal: Free With Satellite Edge
T-Mobile's iPhone 17 promotion offers the device for free without a trade-in on qualifying plans and includes a family bundle of four unlimited lines and phones for $100 monthly. The iPhone 17 features significant upgrades like a 6.3-inch Pro display, A19 Pro chip, 48MP camera, and satellite conn...
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Must-Know Marketing Strategies for 2026 Success
Strategic planning for 2026 requires clarity, measurable objectives, and cross-functional collaboration to ensure alignment and responsiveness in a complex landscape. Global factors, sustainability, and flexible budgeting must be integrated to navigate geopolitical risks, shifting workforce dynam...
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Lightspeed Invests in Snabbit: India's Rising Home Services Star
India’s home services sector is being transformed by digital startups like Snabbit, which offers on-demand solutions for household needs, addressing inefficiencies in the traditionally informal market. Snabbit recently raised $19 million in Series B funding, valuing the company at $80 million, an...
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