Topic: ai automation customer service

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  • Klarna CEO: Engineers Must Code or Lose to Business Pros
    June 5, 2025
    80%

    Klarna CEO: Engineers Must Code or Lose to Business Pros

    Klarna's CEO warns engineers to develop business expertise alongside technical skills to avoid obsolescence in an AI-driven workplace. The company's focus on AI automation has led to hiring freezes, with AI now handling tasks equivalent to 700 full-time agents. Professionals who combine technical...

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