Topic: 24/7 operations
-
Australia's First AI Phone Agent for Orders Launches
Otto is an AI telephone agent for Australian hospitality businesses that automatically handles customer orders and bookings, requiring no app downloads and operating 24/7 to capture missed revenue opportunities. It addresses industry challenges like high call volumes and staff shortages by ensuri...
Read More » SANS 2025 SOC Survey: Critical Gaps & Top Team Strategies
A SANS Institute report highlights a major gap in SOCs, with 42% lacking a strategy to manage the daily influx of threat data despite heavy reliance on endpoint alerts. The survey reveals that 85% of SOC analysts use endpoint security alerts as their primary trigger for incident response, yet man...
Read More »-
ICE Seeks 24/7 Social Media Surveillance Team
The U.S. is expanding digital monitoring by hiring nearly 30 contractors to scan social media platforms 24/7, analyzing posts and messages to generate intelligence for deportation and enforcement actions. The program will operate from ICE targeting centers in Vermont and California, focusing on m...
Read More »