Microsoft compensates Xbox players for missing controller batteries

If you purchased a new Xbox wireless controller in recent months and found the battery compartment empty, you are not alone. Microsoft has confirmed that a limited number of controllers shipped without their included AA batteries starting last December. The company is now providing a straightforward remedy, offering affected customers a complimentary Xbox Rechargeable Battery and USB-C cable to resolve the issue.

This compensation comes as a one-time offer for eligible users. To claim the kit, which normally retails for around $25, owners must visit the official Xbox support website. The process involves registering the specific controller using its serial number; a retail receipt is not necessary. After registration, users can navigate to the service order section, select the appropriate options for a charging accessory, and complete the shipping details. Importantly, customers do not need to mail their controller in for service.

Microsoft has stated that all controllers shipping moving forward will include batteries as intended. This corrective measure also extends to certain Xbox Design Lab controllers and other new wireless models that were part of the affected batch. The offer is limited to one rechargeable battery pack per eligible controller.

While this official controller remains a top-tier choice for most players, those anticipating more specialized gear might look to upcoming releases, such as the rumored limited edition controller and headset for Forza Horizon 6 expected next month. For now, impacted users have a clear path to receive the missing component directly from Microsoft.