it service management

AI & Tech

AI Service Assist Boosts TeamDynamix with Integrated Intelligence

October 31, 2025
A hand interacts with a futuristic holographic interface displaying data and charts, with the Azure logo above.

TeamDynamix has introduced AI Service Assist, an integrated AI enhancement for its ITSM platform designed to speed up resolutions, reduce…

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Artificial Intelligence

BMC Helix: How Agentic AI is Reshaping IT Service & Operations

October 29, 2025
BMC Helix logo with a red abstract symbol and text on a dark blue background.

BMC Helix will host a Customer and Partner Roadshow in Riyadh on October 29, 2025, focusing on how its Generative…

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AI & Tech

ManageEngine’s Biggest AI Release Boosts IT Team Productivity

September 27, 2025
Aerial view of a modern, curved glass office building with teal-tinted windows.

ManageEngine has introduced significant AI enhancements to its ServiceDesk Plus cloud platform, including a virtual agent and automated tools, to…

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Artificial Intelligence

ManageEngine’s New AI Supercharges IT Team Productivity in ServiceDesk Plus

September 25, 2025
Umasankar Narayanasamy, Vice President at ManageEngine, portrait against yellow background.

ManageEngine has upgraded its ServiceDesk Plus platform with generative AI features, including an enhanced Ask Zia virtual agent and workflow…

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