Apple’s Genius Fix for iPhone 17 Scratch Problems
▼ Summary
– Apple is addressing concerns about marks on iPhone display units in its stores by identifying worn MagSafe stands as the cause.
– The marks are not permanent scratches but removable material transfer from the stands, which can be cleaned off.
– Apple is implementing fixes by replacing worn stands and adding silicone rings to prevent further damage.
– Retail employees are instructed to clean demo units regularly using a salt mixture to remove existing marks.
– The cleaning method using salt and water has been tested and found effective for removing the marks from affected iPhones.
Apple has implemented two practical solutions to address the issue of marks appearing on iPhone 17 and other display models in their retail stores. Following the launch of the new iPhone 17 series, customers quickly observed what appeared to be scratches on the back glass and camera areas of demo units. Apple investigated the situation and identified the root cause as deteriorated MagSafe stands used in certain store locations. The company clarified that these marks are not permanent scratches but rather material residue transferred from the stands, which can be removed through proper cleaning procedures. Apple is actively working to resolve this problem across its retail network, primarily by replacing the worn-out stands that have been causing the issue.
The MagSafe stands utilized in Apple Stores feature a metallic ring similar to those found on consumer MagSafe chargers. When customers lift display iPhones from these stands, the devices frequently make contact with this metal ring. Over extended use, the ring becomes worn and develops rough edges, leading to the transfer of metallic particles onto the iPhone surfaces. This explains why even iPhone 16 models on display have shown similar marking patterns.
Retail stores have begun implementing a simple yet effective preventative measure by installing custom silicone rings around the edges of their MagSafe stands. This protective barrier prevents direct contact between the iPhone’s surface and the potentially abrasive metal components. While this solution helps prevent new marks from forming, it doesn’t address units that have already accumulated residue from previous contact with worn stands.
For existing marks, Apple has provided retail staff with updated cleaning protocols. Corporate instructions direct employees to mix a salt-based substance with their standard cleaning solution to more effectively remove the transferred material from affected demo units. Although the precise formula remains proprietary, testing with a simple mixture of water and sea salt has proven remarkably effective at eliminating these marks from iPhone surfaces. This approach has demonstrated better results than traditional cleaning methods using water and isopropyl alcohol alone.
The combination of protective silicone rings and enhanced cleaning techniques represents Apple’s comprehensive response to maintaining the pristine appearance of their display products. Customers who have encountered similar marking issues on their personal devices might find the salt-based cleaning method worth attempting, though individual results may vary depending on the specific circumstances and materials involved.
(Source: 9to5Mac)
