GameStop Probes Damaged Nintendo Switch 2 Screen Complaints
▼ Summary
– GameStop is investigating customer claims that some Nintendo Switch 2 consoles were damaged when receipts were stapled to the packaging, puncturing screens.
– Affected customers reported the issue on social media, with one user stating GameStop sourced replacements for those impacted in the New York and New Jersey area.
– The Nintendo Switch 2 launch saw high demand, with long lines and reports of shortages just hours after release, despite prices starting at $449.99.
– Nintendo’s president assured efforts to maintain supply beyond launch, encouraging customers to check with local retailers for restocks through the holiday season.
– Early buyers praised the Switch 2’s upgrades, including a larger, crisper screen and improved Joy-Con controllers, while Nintendo forecasts selling 15 million units by March 2026.
GameStop is currently looking into multiple customer reports of damaged Nintendo Switch 2 screens, allegedly caused by receipts being stapled directly to the packaging. Several buyers took to social media to share images of their consoles with visible punctures, sparking frustration among early adopters.
One customer, Oadhan Lynch, posted on X about the issue after purchasing the console at a midnight launch event in New York. Photos showed the receipt stapled through the box, leaving marks on the screen. Lynch mentioned that GameStop later arranged replacements by sourcing units from nearby stores in New York and New Jersey. A company spokesperson confirmed they are investigating the matter and will ensure affected customers receive proper resolutions.
The highly anticipated Nintendo Switch 2 launched with strong demand, selling at $449.99 for the base model and $499 for a bundle including Mario Kart World. Despite the premium pricing, fans lined up nationwide, eager to upgrade from the original Switch, which debuted nearly a decade ago. However, supply shortages emerged almost immediately, with some retailers canceling preorders or delaying shipments.
Nintendo’s President, Doug Bowser, assured buyers that the company is coordinating with stores to maintain stock through the holiday season. The goal is to meet the projected sales target of 15 million units by March 2026. Early reviews praise the console’s improved display and redesigned Joy-Con controllers, though some customers now face unexpected delays due to the reported packaging mishaps.
For those still waiting, Bowser recommends checking with local retailers for restocks, as Nintendo continues to distribute units in waves. Meanwhile, GameStop’s handling of the damaged screens remains under scrutiny as the gaming community watches for updates.
(Source: NBC NEWS)
